Hypothesis: AMER-W continues to be a hotspot for SLA breaches
Hypothesis
AMER-W continues to be a hotspot for breached SLAs due to time+space limitations.
Evidence Gathered
Conclusions Drawn
AMER-W continues to be a hotspot for SLA breaches.
AMER-E is a new hotspot for SLA Breaches.
Handover hours (EMEA > AMER-E & AMER-W > APAC) account for the majority of ticket breaches.
Edited by Greg Myers