Labels

Problem does not have an existing Support process

Support Engineer did not follow documented support process

Support Engineer responses unhelpful or customer expectations mishandled

Customer lacks skills or permissions to troubleshoot or resolve problem

Support Engineer lacks skills or permissions to troubleshoot or resolve problem

Support are unable to fulfil the request according to the customers expectations

items that include work by/with the Field Communications team under Field Enablement

the starting point label for issues, templates, etc. that involve the Field Enablement team

label for Field Enablement-supported events (e.g. QBRs, SKO, President's Club, etc.)

Access Request provisioning completed

Access Request pending provisioning from Finance

Collection of issues that describe scenarios we'd like to showcase to the entire team.

Group level - issue related to force management

Localization matters specific to French (France)

(Trivial) The problem is very well understood, no extra investigation is required, the exact solution is already known and just needs to be implemented, no surprises are expected, and no coordination with other teams or people is required.

(Small) The problem is well understood and a solution is outlined, but a little bit of extra investigation will probably still be required to realize the solution.