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Update FAQ for transferring plans between SaaS and Self-Managed

Shem Gyll requested to merge shemgyll-plan-transfers-faq into main

Step 1: What is changing in this MR?

We currently note in the FAQ that it is not possible to transfer from SaaS to Self-Managed and vice versa. From my perspective this is no longer true as customers are often granted this by simply asking. Rather than have one thing in the FAQ and another in reality, we should update the FAQ to have customers reach out to their account manager for these requests instead.

Reference ticket (Internal only): https://gitlab.zendesk.com/agent/tickets/475945

Step 2: Ensure that your changes comply with the following, where applicable:

  • I, the Assignee, have run Axe tools on any updated pages, and fixed the relevant accessibility issues.
  • These changes meet a specific OKR or item in our Quarterly Plan.
  • These changes work on both Safari, Chrome, and Firefox.
  • These changes have been reviewed for Visual Quality Assurance and Functional Quality Assurance on Mobile, Desktop, and Tablet.
  • These changes work with our Google Analytics and SEO tools.
  • These changes have been documented as expected.

Step 3: Add the appropriate labels for triage

This MR will have dex-approval::2-standard automatically applied, but please update it as follows. If deciding between two levels, go with the higher of the two: https://gitlab.com/gitlab-com/www-gitlab-com/blob/master/sites/handbook/source/handbook/marketing/digital-experience/marketing-site-approval-process/index.html.md

Step 4: Tag the appropriate person for review

Depending on which label is used, you may tag the following people as a Reviewer on this MR: https://about.gitlab.com/handbook/marketing/digital-experience/marketing-site-approval-process/#step-3-tag-the-appropriate-people-for-review

Edited by Shem Gyll

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