IT PMO Project: ServiceNow Implementation

IT PMO Project: Tax Validation - Zuora CDOT & SFDC

IT PMO Project: Web Direct ARR Automation (5 Day Close)

IT PMO Project: Workday & Adaptive Integration

IT PMO Project: Zuora JE to NetSuite (Refactor Workato Integration)

IT Department. This issue is related to a project.

This is the IT Operations team label identifier for IT Security

IT Department. Continual Service Improvement issue. Ongoing process that focuses on improving the quality of services and the efficiency of IT processes.

IT Department. Formal proposals for modifying the IT infrastructure, services, or any other configuration item. Changes are more substantial than Service Requests and require a formal assessment, authorization, and planning process to mitigate potential risks and impacts.

IT Department. An unplanned interruption or reduction in the quality of an IT service. It can also refer to the failure of a configuration item (CI) that has not yet impacted service but poses a significant risk of doing so in the future. Examples: bugs, application crash, server failure, data loss, service unavailability, etc.

IT Department. Routine and predefined requests from users for access to specific IT services or information. These requests are typically low-risk and frequently occurring, and they follow predefined procedures for fulfillment. Examples: Request for password reset, request for software installation, request for software configuration changes.

IT Department. Applied to all 1Password related issues.

IT Department. Level 1 Service.

IT Department. Level 2 Service.

IT Department. Level 3 Service.

IT Department. Applied to all access request issues.