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IT EntApps. This issue has been stale in our backlog and is closed due to inactivity. This can be re-opened if needed.

IT EntApps. Internal testing is in progress.

IT EntApps. This issue is waiting for response or dependency.

IT EntApps. This issue is ready to be assigned to a milestone.

IT EntApps. This issue is actively being worked.

PMO / Non-PMO / Business Intake - Dedicated Workstream for business asks, bugs related to Zuora Billing, Revenue, CRM.

IT EntApps Compliance team.

IT EntApps Sales Systems team.

IT EntApps Enterprise Applications Services team.

IT EntApps General & Administrative team.

IT EntApps Architecture & Integrations team.

IT EntApps Lead to Cash team.

IT EntApps Program Management Office.

IT EntApps Enterprise Applications - QA Automation team.

IT EntApps. Continual Service Improvement issue. Ongoing process that focuses on improving the quality of services and the efficiency of IT processes.

IT EntApps. This Issue type captures needed information when creating a root cause analysis for an outage owned by the Enterprise Applications Team

IT EntApps. Bug is a defect but does not have material impact on the overall functionality nor service performance. Workaround should be provided in the interim. If there is no workaround, this becomes an "Incident"

IT EntApps. Formal proposals for modifying the IT infrastructure, services, or any other configuration item. Changes are more substantial than Service Requests and require a formal assessment, authorization, and planning process to mitigate potential risks and impacts.

IT EntApps. Policy exception.

IT EntApps. An unplanned interruption or reduction in the quality of an IT service. It can also refer to the failure of a configuration item (CI) that has not yet impacted service but poses a significant risk of doing so in the future. Examples: bugs, application crash, server failure, data loss, service unavailability, etc.