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entapps-typechange requestGitLab.comIT EntApps. Formal proposals for modifying the IT infrastructure, services, or any other configuration item. Changes are more substantial than Service Requests and require a formal assessment, authorization, and planning process to mitigate potential risks and impacts.
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entapps-typeincidentGitLab.comIT EntApps. An unplanned interruption or reduction in the quality of an IT service. It can also refer to the failure of a configuration item (CI) that has not yet impacted service but poses a significant risk of doing so in the future. Examples: bugs, application crash, server failure, data loss, service unavailability, etc.
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entapps-typenot setGitLab.comIT EntApps. Default state for all Enterprise Applications Services Tickets. The TYPE and CATALOG Label should be updated prior to the case closure.
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entapps-typeservice requestGitLab.comIT EntApps. Routine and predefined requests from users for access to specific IT services or information. These requests are typically low-risk and frequently occurring, and they follow predefined procedures for fulfillment. Examples: Request for password reset, request for software installation, request for software configuration changes.
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entappsCRMflowsGitLab.comIT EntApps. This label will be tagged to issues where flow automation solution has been leveraged.
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exclude-from-metricsGitLab.com / GitLab Security Division / Security Operations DepartmentFor issues excluded from dashboards and metrics (e.g. shift change)
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experiment-rolloutGitLab.comExperiment rollout tracks status of the experiment feature flag (similar to a feature flag rollout)
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featureadditionGitLab.comThe first MVC that gives GitLab users a foundation of new capabilities that were previously unavailable. Includes good user value, usability, and tests.