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IT EntApps. This issue is ready to be assigned to a milestone.
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entapps-teampod-DGitLab.comPMO / Non-PMO / Business Intake - Dedicated Workstream for business asks, bugs related to Zuora Billing, Revenue, CRM.
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entapps-typeCSIGitLab.comIT EntApps. Continual Service Improvement issue. Ongoing process that focuses on improving the quality of services and the efficiency of IT processes.
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entapps-typeRCAGitLab.comIT EntApps. This Issue type captures needed information when creating a root cause analysis for an outage owned by the Enterprise Applications Team
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entapps-typebugGitLab.comIT EntApps. Bug is a defect but does not have material impact on the overall functionality nor service performance. Workaround should be provided in the interim. If there is no workaround, this becomes an "Incident"
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entapps-typechange requestGitLab.comIT EntApps. Formal proposals for modifying the IT infrastructure, services, or any other configuration item. Changes are more substantial than Service Requests and require a formal assessment, authorization, and planning process to mitigate potential risks and impacts.
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entapps-typeincidentGitLab.comIT EntApps. An unplanned interruption or reduction in the quality of an IT service. It can also refer to the failure of a configuration item (CI) that has not yet impacted service but poses a significant risk of doing so in the future. Examples: bugs, application crash, server failure, data loss, service unavailability, etc.
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entapps-typenot setGitLab.comIT EntApps. Default state for all Enterprise Applications Services Tickets. The TYPE and CATALOG Label should be updated prior to the case closure.
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entapps-typeservice requestGitLab.comIT EntApps. Routine and predefined requests from users for access to specific IT services or information. These requests are typically low-risk and frequently occurring, and they follow predefined procedures for fulfillment. Examples: Request for password reset, request for software installation, request for software configuration changes.
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entappsCRMflowsGitLab.comIT EntApps. This label will be tagged to issues where flow automation solution has been leveraged.