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Update to Incident issue template to support FCLs and IMOC expansion

Sam Goldstein requested to merge incident-rca-template into master

Teams participating in FCLs are asked to publish an RCA in the incident issue.

This MR clarifies the RCA related sections of the incident issue template and brings it inline with other widely used RCA templates such as and

A preview of the updated template is available in: gitlab-com/www-gitlab-com#12454

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