2022-11-23: Grafana dashboards aren't showing metrics

Current Status

Grafana dashboards are not showing any values and some of them are not even loading up.

Source Screenshot_2022-11-23_at_11.14.32

More information will be added as we investigate the issue. For customers believed to be affected by this incident, please subscribe to this issue or monitor our status page for further updates.

Update

It was discovered that gitlab_service_ops:rate was removed as part of recent effort to get rid of 1m burn rates. This metric is used by dashboards to load env values and without it, dashboard queries fail.

MR was reverted and dashboards started showing up at around 3:57 UTC. Source Screenshot_2022-11-23_at_13.40.55

📚 References and helpful links

Recent Events (available internally only):

  • Deployments ❙ Feature Flag Changes ❙ Gitlab.com Latest Updates ❙ Runbook for Release Rollback
  • Infrastructure Configurations
  • GCP Events (e.g. host failure)

Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:

  • Corrective action ❙ Infradev
  • Incident Review ❙ Infra investigation followup
  • Confidential Support contact ❙ QA investigation

Note: In some cases we need to redact information from public view. We only do this in a limited number of documented cases. This might include the summary, timeline or any other bits of information, laid out in out handbook page. Any of this confidential data will be in a linked issue, only visible internally. By default, all information we can share, will be public, in accordance to our transparency value.

Edited Nov 23, 2022 by Furhan Shabir
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