contributors app hasn't been updated for over a month

Summary

It was reported via internal slack that our contributors application has stopped updating.

https://gitlab.slack.com/archives/C02PF508L/p1542240066562400

  • Service(s) affected : contributors
  • Team attribution :
  • Minutes downtime or degradation : nearly 30 days

Timeline

2018-11-15

  • 00:01 UTC - reported that contributors application data is out of date

2018-12-05

  • 13:56 UTC - thread was bumped to gain visibility
  • 14:10 UTC - investigation concluded that space had run out on the server preventing the application from working properly
  • 14:33 UTC - the production.log file is not rotated in this application, the app was stopped, log file was gzipped
  • 14:34 UTC - the application was manually started

Improvements

  • This is a one-off server, we have multiple de-prioritized issues to get this server into a decent state:
    • https://gitlab.com/gitlab-com/gl-infra/infrastructure/issues/4663
    • https://gitlab.com/gitlab-com/gl-infra/infrastructure/issues/1927

What did not go well

  • Due to the above desired improvements we had zero notification that something was wrong except for an end user hitting us up and the maintainer manually pinging a member of the infrastructure team
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