2024-11-29: GDK Sentry 503 Service Temporarily Unavailable

Customer Impact

None, Sentry is an internal error-tracking tool. Internal customers (engineers) sometimes are not able to access the https://new-sentry.gitlab.net/ or send errors to it.

Current Status

We have identified that sentry is getting spammed with JWT::DecodeError and is overloading or sentry instance.

We have started filtering out this error until Avoid reporting error in Sentry for known failures (gitlab-org/gitlab!174290 - merged) is deployed to production.

Next steps

📚 References and helpful links

Recent Events (available internally only):

Deployment Guidance

Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:

Note: In some cases we need to redact information from public view. We only do this in a limited number of documented cases. This might include the summary, timeline or any other bits of information, laid out in our handbook page. Any of this confidential data will be in a linked issue, only visible internally. By default, all information we can share, will be public, in accordance to our transparency value.

Security Note: If anything abnormal is found during the course of your investigation, please do not hesitate to contact security.

Edited by Stephanie Jackson