2024-04-03: Requests to REST API for group creation/update stipulating emails:disabled fail with error 500
Customer Impact
Requests to GitLab's REST API to create or update groups that include the emails_disabled:
attribute are failing with a 500 internal server
error.
Current Status
More information will be added as we investigate the issue. For customers believed to be affected by this incident, please subscribe to this issue or monitor our status page for further updates.
We believe the implementation in gitlab-org/gitlab!135959 (merged) changes to email_disabled
is related to this issue.
The fix (gitlab-org/gitlab!148577 (merged)) has been merged and deployed to production.
📝 Summary for CMOC notice / Exec summary:
- Customer Impact: Requests to create or update groups on gitlab.com via the REST API are failing with an Err 500 Internal Server Error.
- Service Impact: service:: labels of services impacted by this incident
- Impact Duration: 2024-04-02T11:33 UTC (TBC) - 2024-04-04T13:21 UTC ( duration in minutes )
- Root cause: {+ gitlab-org/gitlab!135959 (merged) +}
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
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