2024-01-30: Sidekiq Apdex SLO
Customer Impact
Current Status
Experiencing a degradation of the Sidekiq Apdex SLO that seems to be affecting triggering pipelines and jobs on Gitlab CI. See #17504 (comment 1750424715) for the root cause.
📝 Summary for CMOC notice / Exec summary:
- Customer Impact: This incident would affect any CI customers on
.com
- Service Impact: ServiceSidekiq
- Impact Duration:
18:15 UTC
- end time UTC ( duration in minutes ) - Root cause: Summary
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
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Security Note: If anything abnormal is found during the course of your investigation, please do not hesitate to contact security.