2023-12-22: An error occurred in the purchasestep
Customer Impact
New customers are unable to purchase additional CI minutes and Storage on GitLab.com.
Temporary workaround: Purchases for CI minutes and Storage need to be made through customers.gitlab.com. Details here: #17320 (comment 1706094759)
Current Status
More information will be added as we investigate the issue. For customers believed to be affected by this incident, please subscribe to this issue or monitor our status page for further updates.
New customers are unable to purchase additional CI minutes or storage. Revert MR: gitlab-org/gitlab!140578 (merged).
Until MR is in, workaround is for customers to purchase additional compute through the customer's portal.
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
- 17:00 New customers are unable to purchase additional CI minutes or storage. Revert MR: gitlab-org/gitlab!140578 (merged).
- 18:51 Communication added to status page, with workaround: #17320 (comment 1706094759)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
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