2023-11-03: Merge requests are blocked due to "denied licenses must be removed"
Customer Impact
Ultimate customers using license scanning in some situations. Only seeing a few reports per hour.
Current Status
The root cause MR is known and has been reverted. It will not deploy until Monday. In the meantime we have a workaround.
📝 Summary for CMOC notice / Exec summary:
- Customer Impact: Blocked merge pipelines for some customers using license scanning
- Service Impact: (same)
- Impact Duration: 1530 UTC Nov 3, 2023 - current ( duration in minutes )
- Root cause: Fix license category in license compliance widget (gitlab-org/gitlab!130244 - merged) • Marcos Rocha • 16.6
📚 References and helpful links
Recent Events (available internally only):
- Feature Flag Log - Chatops to toggle Feature Flags Documentation
- Infrastructure Configurations
- GCP Events (e.g. host failure)
Deployment Guidance
- Deployments Log | Gitlab.com Latest Updates
- Reach out to Release Managers for S1/S2 incidents to discuss Rollbacks, Hot Patching or speeding up deployments. | Rollback Runbook | Hot Patch Runbook
Use the following links to create related issues to this incident if additional work needs to be completed after it is resolved:
- Corrective action ❙ Infradev
- Incident Review ❙ Infra investigation followup
- Confidential Support contact ❙ QA investigation
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