2022 May Incident Management Shift Feedback & Change Proposal

Summary

Need to rotate new IMs into the rotation and rotate others out. The current IMs have the best understanding of the experience. Collect feedback from current Incident Managers based on their experience and get feedback on potential change.

Next Actions

• Collect feedback
• Decide on any changes to the schedule/rotation - create MR (if needed)
• Rotate new IMs into the rotation

Proposal

(would like to get some initial feedback on this before progressing to an MR)

One of the key parts of feedback already is that shift rotations are too frequent. Additionally, there are clearly busier shifts than others. See evaluation of number of PD events per shift per month.

Proposal tl;dr:

• transition two of our shifts from 4 hours to 6 hours in duration. Result: eliminate 8 shift slots completely.
• increase the number of IMs in each shift rotation from 4 to 6. Result: increase time between rotation shifts.
• increase the duration of each set of shifts from 3 days to 4. Result: increase time between rotation shifts.

overall results:

• with the same overall number of team members (24), shifts will occur less frequently. Instead having 9 days in between sets of shifts, there will be 19 days.
• each set of shifts will be 4 days instead of 3
• two shifts will be longer (6 hours) during time of day when there is less activity (from 2300 -> 0500 and 0500 -> 1100 UTC)

Longer shift (6 hour) impact on current IMs:

Team Member	Current Shift (Local Time)	New Shift (Local Time)
@thiagocsf	9am - 1pm	9am - 3pm
@dawsmith	5pm - 9pm	5pm - 11pm
@sethgitlab	11am - 3pm	11am - 5pm
@tkuah	11am - 3pm	11am - 5pm
@kwanyangu	10am - 2pm	8am - 2pm
@jarv	9am - 1pm	7am - 1pm
@jprovaznik	9am - 1pm	7am - 1pm
@johnhope	8am - 12pm	6am - 12pm
Below team member shift is eliminated, need to either go into earlier or later shift
@DylanGriffith	1pm - 5pm	11am - 5pm
OR	-	3pm - 9pm
@sloyd	8pm - 12am	8pm - 2am
OR	-	10pm - 4am

Proposed Schedule of change Implementation

Date	Iteration	Notes
June 17	Expand the two existing shifts by +2 hours to create the 2300-0500 and 0500-1100 UTC shifts
June 27	Expand the shift "block" to 4 days (from 3)
June 27	Add all additional IMs to the schedule	Will need to prioritize onboarding activities for any new IMs in schedule before end of July

cc @sgoldstein @cdu1 @whaber @timzallmann @jeromezng