Labels

Needs urgent action by the Support Ops team

Identify a timeframe for the deliverable of the project, establish a baseline/benchmark and performance measures. Define roles and responsibilities.

Show assigned support engineer interest or involvement

This label denotes that the implementation of an issue or EPIC is of interest to the GItLab Support Team

Applied to issues where the corresponding ticket has been escalated

Related to AMER region in Customer Support, Engineering

Related to APAC region in Customer Support, Engineering

Related to EMEA region in Customer Support, Engineering

A label to demonstrate support ops has sent the feedback form and is awaiting feedback

Use whenever creating a request for the Support Operations Team

https://gitlab.com/gitlab-com/support/support-pods

Used in relation to projects on company sustainability initiatives