Configuration management (Chef/Ansible/Secrets) that requires infra access or help

Activity which required a restore from backup

Assists with managing domains, ssl certs or DNS

Things done by a GitLab Admin user - GitLab config

Redirects or other help for www-gitlab-com project and about.gitlab.com

Questions about GitLab SaaS configuration or Shape of prod data

Assists or asks from data team

Assists or asks from engineering team

Helping with customers, license, version

Assists or asks from it/ops team

Assists to infra team itself - usually corrective actions

Assists or asks from marketing team

Assists or asks from Sales team

Assists or asks from security team

Assists or asks from support team - restores, zendesk tickets, etc

Issues related to auto-deploy behavior.

Issues releated to auto-rollback behaviour

Label used for availability highlight reports

BSA work