FY23 Q4 SUS Responder Outreach: SaaS: Quarterly
Hello Product Managers and Product Designers-- Please take the time to sign up, coordinate and reach out to FY23 Q4 SUS users who opted to chat with us! Please note this list includes both paid and free FY23 Q4 SaaS users.
You can sign up using the Q4 SUS Followup Users sheet. Please note restricted access to only product@gitlab.com
and ux-department@gitlab.com
due to privacy of user contacts.
For more information, please read the SUS Responder Outreach handbook page. Please note we ask that you add the label SUS Improvement
to any epics/issues that result from the SUS outreach calls.
When you conduct the interviews, please record the sessions and post to the PNPS/SUS Follow Up project in Dovetail under the SUS
column. There is a template available to use for conducting interviews within Dovetail. Please make a copy of the template when adding your interview data to the project.
To Do (for UX Research only)
-
Add :recycle: Retrospective Thread
as a comment -
Create the SUS follow-up user list with restricted access to only product@gitlab.com
andux-department@gitlab.com
-
Update content and all document links in issue description as needed -
Add due date: 5th day of last month of the current fiscal quarter -
Add milestone -
Tag in @gl-product-leadership
to action Product -
2 weeks prior to due date: -
Change workflow label to workflow::inreview
-
Check user list to see if team has actioned sufficiently, and if not, ping product leads to action
-
-
Update issue template with any items from the Retrospective thread -
Review and close issue on due date