Correct Discrepencies between PNPS slides and PNPS Dashboard
Quarterly PNPS scores, bounces rates and response rates in dashboard need to map to PNPS slides.
Please reference data team issues:
https://gitlab.com/gitlab-data/analytics/-/issues/6971
Solution identified:
-
set expiration ate for surveys in Qualtrics @jeffcrow -
shift to 'start date' in Sisense @pluthra -
if fix is not retroactive, decide to either hard code or delete past quarters @fseifoddini @pluthra -
validate bounce rate -
validate response rate
Edited by Parul Luthra