All-in-one place communication
As a membership administrator, I want to see all my communication with members in one place - whether I take a note after a face-to-face meeting or a phone call with a member, whether I receive an email (or a fax?) from a member or an input via a web form.
As a membership administrator, I want to view all communication with a member in a chronological order.
As a membership administrator, I want to attach notes or images to a particular message from a member.
As a membership administrator, I want to search all communication full-text and quickly find a particular piece of information.