Commit 85b8abe8 authored by Etienne Allovon's avatar Etienne Allovon

Fix indentation of Contact Center section - callbacks

parent 1c94b618
......@@ -2,11 +2,10 @@
.. _callbacks:
#########
*********
Callbacks
#########
*********
============
Introduction
============
......@@ -39,7 +38,6 @@ but adding some new fields:
.. _callback_lists:
==============
Callback Lists
==============
......@@ -54,7 +52,6 @@ through the web services of the configuration server.
.. _callback_periods:
================
Callback Periods
================
......@@ -66,7 +63,6 @@ a newly created callback request will be associated to this period if none is sp
.. _callbacks_with_ccmanager:
==================================
Managing Callbacks Using CCManager
==================================
......@@ -75,9 +71,8 @@ Using the CCManager callback view you may import a list of callbacks, monitor ca
.. figure:: ccmanager_callbacks.png
:scale: 80%
*******************
Importing Callbacks
*******************
-------------------
Callbacks can be imported from a CSV file into a :ref:`callback list <callback_lists>`.
......@@ -118,9 +113,8 @@ The header line must contain the exact field named described below:
When an agent takes a callback, the column ``Taken by`` is updated with the number of the agent. The callback disappears when it is processed.
***************************
Exporting Callbacks Tickets
***************************
---------------------------
The tickets of the processed callbacks can be downloaded by clicking on the ``Download tickets`` button.
......@@ -128,7 +122,6 @@ The downloaded file is a csv file with the comma ',' as delimiter.
.. _callbacks_with_ccagent:
=================================
Processing Callbacks with CCAgent
=================================
......
......@@ -36,7 +36,7 @@ In XiVO, the contact center is implemented to fulfill the following objectives :
ccagent/ccagent
qualifications/qualifications
recording/recording
callbacks/index
callbacks/callbacks
profile_mgt/profile_mgt
skillbasedrouting/skillbasedrouting
XiVOcc Reporting <pack_reporting/index>
......
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