Commit 82b5c3e9 authored by Etienne Allovon's avatar Etienne Allovon

1872 - document Stop recording feature limitations

parent b6e22116
......@@ -52,16 +52,21 @@ and both queues (name and number) under column **File** in one recording.
Stop recording upon external transfer
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Recording is stopped when both parties of the call are external.
Recording is stopped when an incoming call is transferred to an external number:
For example if an external incoming call is recorded and if, at some point, it is transferred to an external party,
as soon as the transfer is completed, the recording of the incoming call will be stopped.
In the same way if an internal user makes an outgoing call which is recorded and then transfers it to another external party,
as soon as the transfer is completed, the recording of the outgoing call will be stopped.
* Given a **external incoming call** which is **recorded**,
* If this call is transferred to an external number (via the phone or the UC Assistant or the CC Agent),
* Then, as soon as the transfer is completed, the recording of the **incoming call** will be stopped.
This behavior can be deactivated, see :ref:`configuration section <stop_recording_upon_ext_xfer_conf>`.
.. note:: **Limitations:**
Note that this feature is not intended to work if outgoing calls are recorded. In this case:
* if an external incoming call is transferred to an external number, only the incoming call recording will be stopped. The outgoing call recording won't be stopped.
* if an outgoing call is transferred to another outgoing call, the recording won't be stopped.
Recording filtering
===================
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