Commit 6ff3129a authored by XivoBuilder's avatar XivoBuilder

Merge branch 'Five.12' into 2017.03

parents 3c06e0fd 189243c3
......@@ -10,9 +10,9 @@ Five (2017.LTS1)
+----------------------+----------------+
| Component | latest ver. |
+======================+================+
| xucmgt | 2017.03.11 |
| xucmgt | 2017.03.12 |
+----------------------+----------------+
| xuc | 2017.03.11 |
| xuc | 2017.03.12 |
+----------------------+----------------+
| recording-server | 2017.03.03 |
+----------------------+----------------+
......@@ -40,9 +40,44 @@ Five (2017.LTS1)
+----------------------+----------------+
| recording-rsync | 1.0 |
+----------------------+----------------+
| XiVO PBX | 2017.03.09 |
| XiVO PBX | 2017.03.12 |
+----------------------+----------------+
Five.12
-------
.. note:: Bugfix release. See :ref:`2017.03.00 section <2017_03_00_release>` for feature list and behavior changes.
Consult the `Five.12 Roadmap <https://projects.xivo.solutions/versions/61>`_ for complete list of fixes.
Components updated: **xivo-web-interface**, **xuc**, **xucmgt**
**CC Agent**
* `#1206 <https://projects.xivo.solutions/issues/1206>`_ - Agent state returns to On Call after blind transfer
* `#1230 <https://projects.xivo.solutions/issues/1230>`_ - Agent state stays On call and it is not possible to change his state
**Web Assistant / Desktop Assistant**
* `#1160 <https://projects.xivo.solutions/issues/1160>`_ - Display problem with two calls
* `#1190 <https://projects.xivo.solutions/issues/1190>`_ - Invalid display on transfert
* `#1256 <https://projects.xivo.solutions/issues/1256>`_ - Display problem when second outgoing call is not answered
* `#1265 <https://projects.xivo.solutions/issues/1265>`_ - Invalid call state on outgoing call
* `#1266 <https://projects.xivo.solutions/issues/1266>`_ - Invalid display when 2nd call is on hold
**XiVO PBX**
* `#1267 <https://projects.xivo.solutions/issues/1267>`_ - Template device can't be added
**XiVO Provisioning**
* `#1046 <https://projects.xivo.solutions/issues/1046>`_ - Add support of Yealink T4XS family (see :ref:`devices_releasenotes`)
* `#1083 <https://projects.xivo.solutions/issues/1083>`_ - Add support for Yealink T23G (see :ref:`devices_releasenotes`)
**System**
* `#1280 <https://projects.xivo.solutions/issues/1280>`_ - Documentation: Transfer initiated from phone can't be finished from Assistant or CCAgent
Five.11
-------
......
......@@ -83,6 +83,9 @@ On both XiVO, activate some codecs, :menuselection:`Services
Enabled codecs: at least GSM (audio)
.. warning::
Without customizing the codecs, problems with sound quality or one-way sound may occur.
At that point, the Asterisk command ``sip show registry`` on XiVO B should print
a line showing that XiVO A is registered, meaning your trunk is established.
......
......@@ -325,7 +325,6 @@ Model Tested [1]_ Fkeys [2]_ XiVO HA [3]_ Plugin
======== =========== ========== ============ ================
CP860 |n| 0 |u| xivo-yealink-v72
T23P |n| 3 |u| xivo-yealink-v80
T23G |y| 3 |y| xivo-yealink-v80
T27P |y| 21 |y| xivo-yealink-v80
T29G |n| 27 |u| xivo-yealink-v80
T49G |y| 29 |y| xivo-yealink-v80
......
......@@ -136,7 +136,25 @@ xivo-yealink-v80
:v2.1: DND feature disabled
:v1.31: integrate XiVOCC required template configuration
:v1.30: unprovisionned keys will now display a blank BLF keys (instead of Line keys previously)
:v1.30: unprovisioned keys will now display blank BLF keys (instead of Line keys previously)
:v1.29: this version includes a behavior change for T46 and T48 phones : after 10min they go to power saving mode (which lits off the screen and buttons)
xivo-yealink-v81
----------------
:v2.1: new version of Yealink plugin with support for T4XS family and T23G
.. warning::
To install firmware for T4XS family, the 'unrar' executable must be
present on the host system. If it is not, you'll have a runtime error while
trying to install any firmware.
Starting from Five.08 and 2017.08 unrar-free and unar will be installed as
a dependency of xivo-fetchfw package.
Otherwise you need to install them manually :
:code:`apt-get update`
:code:`apt-get install unrar-free unar`
This diff is collapsed.
......@@ -33,10 +33,12 @@ Call can be controlled through button inside the Agent interface where you can
- Answer
- hangup
- Hold / Unhold : The color of the button indicates the possible action (grey: no action, green: put on hold, red: unhold)
- Attended transfer
- Complete transfer
- Cancel transfer
- Conference
- Attended transfer :ref:`* <phone_integration_limitations>`
- Complete transfer :ref:`* <phone_integration_limitations>`
- Cancel transfer :ref:`* <phone_integration_limitations>`
- Conference :ref:`* <phone_integration_limitations>`
\*) See :ref:`Known limitations <phone_integration_limitations>`
.. figure:: agent-call-control.png
:scale: 90%
......
......@@ -98,9 +98,11 @@ Phone integration
The *Web Assistant* can integrate with the phone to :
* Call / Hangup
* Put on hold,
* Do direct or indirect transfers
* Make a conference
* Put on hold
* Do direct or indirect transfers :ref:`* <phone_integration_limitations>`
* Make a conference :ref:`* <phone_integration_limitations>`
\*) See :ref:`Known limitations <phone_integration_limitations>`
As these features are closely linked to the phone to work, you must check :ref:`phone_integration_support` and follow the :ref:`phone_integration_installation` page.
......
......@@ -12,17 +12,17 @@ Note: The voip vlan network have to be accessible by the xivocc xuc server
Supported phones
================
+-----------------+---------------------------------------------------------------------------+
| Manufacturer | Function |
| +--------+--------+------+------------+-------------------+-----------------+
| | Answer | Hangup | Hold | Conference | Attended Transfer | Direct Transfer |
+=================+========+========+======+============+===================+=================+
| Snom 7XX | OK | OK | OK | OK | OK | OK |
+-----------------+--------+--------+------+------------+-------------------+-----------------+
| Polycom VVX | OK | OK | OK | NO | OK | OK |
+-----------------+--------+--------+------+------------+-------------------+-----------------+
| Yealink T4X | OK | OK | OK | NO | OK | OK |
+-----------------+--------+--------+------+------------+-------------------+-----------------+
+--------------------------+---------------------------------------------------------------------------+
| Manufacturer | Function |
| +--------+--------+------+------------+-------------------+-----------------+
| | Answer | Hangup | Hold | Conference | Attended Transfer | Direct Transfer |
+==========================+========+========+======+============+===================+=================+
| Snom 7XX | OK | OK | OK | OK | OK | OK |
+--------------------------+--------+--------+------+------------+-------------------+-----------------+
| Polycom VVX | OK | OK | OK | NO | OK | OK |
+--------------------------+--------+--------+------+------------+-------------------+-----------------+
| Yealink T4XG, T4XP, T4XS | OK | OK | OK | NO | OK | OK |
+--------------------------+--------+--------+------+------------+-------------------+-----------------+
* NO - Not available
......@@ -88,3 +88,28 @@ Update Device Configuration
.. _provisioning : http://documentation.xivo.fr/en/stable/administration/provisioning/adv_configuration.html
.. _phone_integration_limitations:
Known limitations
=================
Phone integration with Agent and Web / Desktop Assistant has these limitations:
Transfer with Snom
------------------
- Transfer button in Agent / Assistant must be pressed twice to complete the transfer
- If the second call was initiated from Agent / Assistant and the called user rejected the call, the first call will stay
hold until it is manually resumed
Transfer with Yealink / Polycom
-------------------------------
- If the second call was initiated from the phone, the transfer must be also completed from the phone. It can't be completed from Agent / Assistant.
- If the second call was initiated from Agent / Assistant, the transfer should be completed from there. It is also possible
to complete it by hanging up the phone but not by using the transfer key.
Conference with Yealink / Polycom
---------------------------------
- Conference can't be created from Agent or Web / Desktop Assistant
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