Commit 29e45d13 authored by Rim's avatar Rim

2268 - add documentation for charts feature

parent ebdaa3ef
......@@ -45,6 +45,7 @@ Enter your XiVO client username, password and phone set you want to logged to on
If you are using Kerberos authentication and enabled SSO (see :ref:`kerberos-configuration`), then you only have to set your phone set number, the authentication and login will be done automatically:
.. _ccagent_statistics:
Statistics
==========
......@@ -56,6 +57,38 @@ They are updated once current action is over.
.. figure:: ccagent-stats.png
:scale: 80%
Those statistics are clickable and display dynamic charts on top of the counters. The goal is to offer a global view to agents on their activity during the day.
There is two different charts displayed.
The first one is a bar chart focusing on the time unit :
- Total Available Time
- Total Pause Time
- Inbound ACD Calls Total Time
- Outbound Calls Total Time
- Total Wrapup Time
On click on each one of those buttons, the bar chart will be displayed.
You can hover each bar to have the detailed time spent for a specific indicator (HH:MM:SS).
.. figure:: ccagent-barChart.png
:scale: 80%
The second one is a donut chart focusing on the number of calls :
- Number of Inbound ACD calls
- Number of Inbound Answered ACD Calls
- Number of Outbound Calls
On click on each one of those buttons, the donut chart will be displayed.
You can hover each part of the donut to have the number of calls for one indicator.
.. figure:: ccagent-donut.png
:scale: 80%
The charts are updated once current action is over.
Activities
==========
......
......@@ -17,7 +17,9 @@ Callisto.00
New Features
^^^^^^^^^^^^
* CC Agent :
* Can display charts on click on statistics buttons - see :ref:`ccagent_statistics`.
* CC Manager:
* Add callbacks count and oldest callbacks
......
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