contact_center.rst 974 Bytes
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Contact Center
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.. figure:: images/logo_xivo-cc.png
   :scale: 30%

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In XiVO, the contact center is implemented to fulfill the following objectives :
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* Call routing

  Includes basic call distribution using call queues and skills-based routing

* Agent and Supervisor workstation.

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  Provides the ability to execute contact center actions such as: agent login, agent logout and
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  to receive real time statistics regarding contact center status
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* Statistics reporting

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  Provides contact center management reporting on contact center activities
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* Advanced functionalities

  Call recording

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* Screen Pop-up
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.. toctree::
   :maxdepth: 2
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   agents/agents
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   queues/queues
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   ccmanager/ccmanager
   ccagent/ccagent
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   qualifications/qualifications
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   recording/recording
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   callbacks/callbacks
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   profile_mgt/profile_mgt
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   skillbasedrouting/skillbasedrouting
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   XiVOcc Reporting <pack_reporting/index>
   XiVO Reporting <reporting/reporting>