Commit c4556c55 authored by Laurent Meiller's avatar Laurent Meiller

3061 Update external directory for ucassistant

parent b924c4cd
......@@ -57,32 +57,32 @@ They are updated once current action is over.
.. figure:: ccagent-stats.png
:scale: 80%
Those statistics are clickable and display dynamic charts on top of the counters. The goal is to offer a global view to agents on their activity during the day.
There are two differents charts displayed.
Those statistics are clickable and display dynamic charts on top of the counters. The goal is to offer a global view to agents on their activity during the day.
The first one is a bar chart focusing on the time unit :
There are two differents charts displayed.
- Total Available Time
- Total Pause Time
The first one is a bar chart focusing on the time unit :
- Total Available Time
- Total Pause Time
- Inbound ACD Calls Total Time
- Outbound Calls Total Time
- Total Wrapup Time
On click on each one of those buttons, the bar chart will be displayed.
You can hover each bar to have the detailed time spent for a specific indicator (HH:MM:SS).
You can hover each bar to have the detailed time spent for a specific indicator (HH:MM:SS).
.. figure:: ccagent-barChart.png
:scale: 80%
The second one is a donut chart focusing on the number of calls :
The second one is a donut chart focusing on the number of calls :
- Number of Inbound ACD calls
- Number of Inbound Answered ACD Calls
- Number of Outbound Calls
On click on each one of those buttons, the donut chart will be displayed.
You can hover each part of the donut to have the number of calls for one indicator.
You can hover each part of the donut to have the number of calls for one indicator.
.. figure:: ccagent-donut.png
:scale: 80%
......@@ -154,7 +154,7 @@ From its *CC Agent* application, an agent who has access to the dissuasion can:
* select another sound file to be played
* select a default queue as a failed destination, instead of a sound file.
An agent can change the dissuasion if they have been granted access, it means if they have an administrator profile or a supervisor profile with the permission to change the dissuasion.
An agent can change the dissuasion if they have been granted access, it means if they have an administrator profile or a supervisor profile with the permission to change the dissuasion.
The agent profile can be set from the configmgt interface. See :ref:`profile_mgt` section.
.. note:: The sound files available for the activity and displayed to the agent and the default queue are to be set by an administrator of the XiVO.
......@@ -169,7 +169,7 @@ If one of the sound file or default queue is selected for this queue, it will be
If no sound file or default queue are selected for the queue, the circle icon won't be checked.
.. figure:: ccagent-failed-destination-of-a-queue-not-selected.png
:scale: 80%
:scale: 80%
The agent can change the selected sound file or default queue from the dropdown menu.
......@@ -312,16 +312,17 @@ This view allows to manage callback request see :ref:`Processing Callbacks with
.. _agent_external_directory_feature:
External directory
External Directory
==================
This feature open and close an external directory and works the same way as a new tab. It will add an additional book button on the left side of the search bar.
This feature will add an additional book button on the left side of the search bar.
It allows to open and close an external directory and is integrated the same way as any other tab content.
.. figure:: ccagent-external-directory.png
:scale: 70%
.. note:: It can be enabled in the remote configuration by passing an URL to the externalViewUrl property.
.. warning:: The opened webservice *must NOT* have the 'X-Frame-Options' to 'sameorigin', else the feature will not work.
.. note:: This feature can only be enable through configuration by passing an URL to **EXTERNAL_VIEW_URL** property in `custom.env` file.
.. warning:: The opened URL *must NOT* have the 'X-Frame-Options' to 'sameorigin', else the feature will not work. If URL is set for CC Agent, button will also be displayed in UC Assistant.
WebRTC - Ringing device selection
......
......@@ -177,9 +177,13 @@ Table listing the current version of the components.
+----------------------+----------------+
| xuc | 2019.12.08 |
+----------------------+----------------+
| xucmgt | 2019.12.08 |
| xucmgt | 2019.12.09 |
+----------------------+----------------+
Deneb.09
--------
Deneb.08
--------
......@@ -193,7 +197,7 @@ Components updated: **xivo-dird**, **xivo-full-stats**, **xivo-web-interface**,
**CCManager**
* `#2966 <https://projects.xivo.solutions/issues/2966>`_ - [C] - In agent view, when editing an agent, can't order on column
* `#2966 <https://projects.xivo.solutions/issues/2966>`_ - [C] - In agent view, when editing an agent, can't order on column
**Desktop Assistant**
......@@ -306,7 +310,7 @@ Components updated: **xucmgt**
* `#2946 <https://projects.xivo.solutions/issues/2946>`_ - Error "MISSING_LINE" when logging on CCAgent with an agent w/o line
Deneb.04
--------
......
......@@ -323,6 +323,18 @@ You are also able to list, at any time, all your ongoing conversation from the
.. figure:: chat_list.png
:scale: 80%
External Directory
==================
This feature will add an additional book button on the left side of the search bar.
It allows to open and close an external directory and is integrated the same way as any other tab content.
.. figure:: external_directory.png
:scale: 70%
.. note:: This feature can only be enable through configuration by passing an URL to **EXTERNAL_VIEW_URL** property in `custom.env` file.
.. warning:: The opened URL *must NOT* have the 'X-Frame-Options' to 'sameorigin', else the feature will not work. If URL is set for UC Assistant, button will also be displayed in CC Agent.
WebRTC integration
==================
......
Markdown is supported
0%
or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment