Commit c02a3c04 authored by Etienne Allovon's avatar Etienne Allovon
Browse files

Updating (and adding) screenshot for Switchboard

parent 1eebf2c5
......@@ -104,11 +104,13 @@ Putting a call on hold
The switchboard operator can put a call on hold by :
* clicking the *Hold* button in the call control
* clicking the *Hold* button (*hourglass* icon) in the call control
* pressing the *F9* key
When placing the call on hold, it will be removed from the *CCagent* frame and displayed in the *Waiting calls* list on the bottom right.
The time counter shows how long the call has been waiting. The calls are ordered from the oldest to the newest.
.. figure:: switchboard-putting-call-on-hold.png
When placing the call on hold, it will be removed from the *Call control* frame and displayed in the *Calls on hold* list on the bottom right.
The time counter shows how long the call has been on hold. The calls are ordered from the oldest to the newest.
In the example below, the switchboard operator put two calls on hold and can now answer the incoming call that is currently ringing.
......@@ -120,7 +122,9 @@ Retrieving a call on hold
After a call was put on hold, the switchboard operator can retrieve it.
To retrieve a call on hold you need to click on the call you want to retrieve.
To retrieve a call on hold you need to hover the call you want to retrieve and click on the "play" icon:
.. figure:: switchboard-retrieve-holded-call.png
Note that you can chose which call you want to retrieve (i.e. you can retrieve the third one before the first one).
......@@ -160,7 +164,11 @@ The switchboard shares some of the CC Agent features:
.. important:: the Switchboard call history returns a maximum of 100 entries (instead of 20 entries in CC Agent).
* Search - see :ref:`CC Agent Search <agent_search>`
.. important:: the Switchboard search result adds the possibility to start a Chat conversation to another user of the system
.. important:: the Switchboard search result adds the possibility
* to start a Chat conversation to another user of the system
* to do a direct transfer when having an ongoing call
* Agents - see :ref:`agent_list`
* Callbacks - see :ref:`agent_callbacks`
* Customer Info - see :ref:`agent_customer_history` and :ref:`agent_customer_context`
......
Supports Markdown
0% or .
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment