Commit 3bc4dc16 authored by Etienne Allovon's avatar Etienne Allovon

Update new features list in RN

parent b4258636
.. _agent:
####################
CC Agent environment
CC Agent Environment
####################
CC Agent is a Web application for contact center operators. Some parameters for Recording, Callbacks, Queue control, Pause statuses and Sheet popup may be configured.
......@@ -133,6 +133,9 @@ Known limitations
Also see the phone integration :ref:`Known limitations <phone_integration_limitations>`.
.. _agent_agent_history:
==================
Agent Call history
==================
......@@ -156,6 +159,8 @@ By clicking on phone icon you will be able to call back if needed.
.. figure:: ccagent-history.png
:scale: 80%
.. _agent_customer_history:
=====================
Customer Call history
=====================
......
......@@ -34,7 +34,7 @@ Polaris (2017.LTS2)
+----------------------+----------------+
| xivoxc_nginx | 2017.11.00 |
+----------------------+----------------+
| fingerboard | 2017.11.00 |
| fingerboard | 2017.11.01 |
+----------------------+----------------+
| kibana_volume | 0.1 |
+----------------------+----------------+
......@@ -56,20 +56,27 @@ Consult the `Polaris.00 Roadmap <https://projects.xivo.solutions/versions/53>`_
Changes
-------
Polaris is the new LTS release of XiVO Solutions.
Polaris is the new LTS release of XiVO Solutions, below is a summary of the *New Features* and *Behavior Changes* compared to
the previous LTS version, Five.
New features
New Features
^^^^^^^^^^^^
* :ref:`agent` interface,
* XiVO PBX default configuration,
* transfer handling,
* agent login and pause keys,
* the :ref:`agent` interface was completely redesigned and also includes new features mainly :ref:`agent_agent_history` and
:ref:`agent_customer_history`,
* XiVO PBX default configuration (for `Users (#1178) <https://projects.xivo.solutions/issues/1178>`_,
`Voicemails (#1179) <https://projects.xivo.solutions/issues/1179>`_,
`Groups (#1180) <https://projects.xivo.solutions/issues/1180>`_,
`Queues (#1181) <https://projects.xivo.solutions/issues/1181>`_,
`Forward messages (#1182) <https://projects.xivo.solutions/issues/1182>`_)
* CTI transfer handling: CTI transfer was rewritten to no longer use DTMF
* :ref:`login_pause_funckeys` are now synchronized with CC applications,
* Yealink T4XS family support (see :ref:`devices_releasenotes`)
Behavior change
^^^^^^^^^^^^^^^
Behavior Changes
^^^^^^^^^^^^^^^^
* Transfers:
......@@ -87,13 +94,17 @@ Behavior change
* Anonymous calls
* With this change, if your SIP trunk has *Send the Remote-Party-ID* set to *PAI*, anonymous calls will be sent according to RFC 3325.
* Parameter `trust_id_outbound` defaults now to `yes`. With this change, if your SIP trunk has *Send the Remote-Party-ID* set to *PAI*, anonymous calls will be sent according to RFC 3325.
See :ref:`outgoing_call_callerid`.
* Attached data
* When transferring a call, these variables are attached to the new channel however to prevent propagation on all trunk channels, your trunk name must contain 'trunk' so they can be distinguished from sip devices. (`#1184 <https://projects.xivo.solutions/issues/1184>`_)
* Queue's configuration
* Parameter autopause can now be configured to 鈥淣o鈥 or 鈥淎ll鈥. The 鈥淵es鈥 value was removed. Queues that were configured with 鈥淵es鈥 option will be migrated to 鈥淎ll鈥 by the upgrade.
* System
* The following variables can now be defined in the :file:`/etc/docker/compose/custom.env` file:
......
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