Hello, this is REAL_NAME, with Amazon.
Hi there, my names REAL_NAME.
Hi NAME, how are you this evening?
I'm good, thank you. I bought a heater on Amazon and it hasn't arrived.
Can you verify your billing address for the account please?
REAL_ADDR
What was the name on the card you used?
REAL_NAME
What about the credit card number you used?
Is there a way to just search my name? That's a little personal.
I'm searching your name and address and not finding any heater purchase.
Hmm , what location are you from? Maybe that's the issue.
I am in INCOM_ADDR.
Oh okay, what's the phone number there? I'll check my receipt.
It is REAL_PHONE
Thanks. Doesn't seem to match. Did you say your name was ""NAME""?
Yes, that is correct.
I could give you my phone number to search.
That would be very helpful.
REAL_PHONE
I'm sorry, Mr. NAME. I am not finding a purchase under that number either.
Very strange. This doesn't seem right at all.
When did you make your purchase?
2-Dec-18
You paid with a credit card or gift card? Under your account?
Credit card
Would you perhaps have the expiration date to check with?
Didn't think it was possible to check with that, but REAL_DATE.
I see the purchase on 12/2, but there is no heater.
What was the purchase of?
This shows a pair of earbuds and a cell phone cover.
Can you see if it got cancelled and moved to my cancelled orders? Yes