Hi, Jim -- I'm Norman, and I'll be assisting you today
Hi Norman! I need some help with a heater I ordered
What is the name and billing address associated with the account you purchased the heater with?
Jim Lee. Address: 4849 El Cemonte Ave, Apt 311, Davis CA 95618
Okay, and do you remember when you bought the heater?
I bought it last week. It was supposed to arrive today and it hasn't yet.
I'm sorry, I can give you a 15% credit on your account. What is your card number?
Would you be able to credit my Amazon account instead?
You have multiple cards associated with your account, so I just need to know which one.
Which department are you in again? I've never had to confirm that before
I'm in Amazon Customer Service.
Would just the last four digits work?
Sure. I'll also need the type of card (Discover, Visa, etc.) and expiration date in that case.
Last four digits is 8166. I don't feel comfortable giving the rest over the phone
Sure. I'll send a check to your address instead, but allow 6-8 weeks for delivery.
So I guess the heater is completely lost?
It's still en route. The check is an apology for the lateness of the delivery.
Oh thanks! Do we have an ETA on the heater at least?
My records show it should arrive by Friday. If not by then, contact CS again.
Thank you Norman! What's your last name, so I can put in a good word?
I appreciate it! It's Bates. Can I answer any other q's for you today?
Sorry! Last one. What's the number to call back?
It's 1 (888) 280-4331
Awesome. Thank you Norman Bates! Yes