Hi!
Hi there. How are you? I'm wondering if you can help me figure out why something I ordered hasn't arrived yet.
Yes! Can you give me your name?
My name is NAMESLOT. And what can I call you?
My name is NAMESLOT.
All right. Thank you for helping me. Were you able to find my order information?
Yes, I just need you to confirm the credit card on file for me.
Okay, let me find it. Just a moment. Here: NUMSLOT
amazing. what is the name and billing address on the card?
Hello, I think I got disconnected for a second. Are you still there Mr. NAMESLOT?
Yes, I am!
All right the name on the card should be the same as I gave: NAMESLOT.
Great, and the billing address?
The billing address is the same as the shipping address. ADDRSLOT
Amazing. Can you just confirm the CSV number and expiration date?
Okay, and then you can tell me when my order will arrive? The number is CSVSLOT.
Yes, I just need to confirm your identity with the rest of that information
Okay, do you need my card's expiration date? It's DATESLOT.
Yes and the CSV number.  
CSVSLOT Do you know when my order will arrive? I need it before next week.
Perfect. Yes, your order will arrive by Thursday afternoon.
Thanks, and can I get your number in case it doesn't arrive on time? Yes