Hi I'm paul how can I help you?
May I ask your last name?
Norman. What is your name?
Jim.
Do you need some help with your amazon purchase Jim?
Yes. The heater I ordered has not arrived.
ok I should be able to help with that 
Thanks. What happened?
In order for me to find out what happened to your order I need your billing address
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
could you verify your credit care expiration date
What does it say on your end?
I'm not allowed to provide that I need to verify it from you 
5ÔÂ26ÈÕ
it looks like your package is on the way
Oh wait. The expiration date I gave you is incorrect.
Thats ok but i need accurate info to update you on your package
But you just updated me.
I wasn't able to give you any important details
Why did you give me any details without correct info?
but i can't tell if its your heater
If you can't tell, how did you know it's on the way? Yes