Hello NAME! I am an Amazon representative. I understand that you have recently purchased something online.
Hi! I ordered a heater on Amazon and it has not come in yet.
I apologize for the inconvenience, and I would be happy to fix that for you.
Okay
ould you please confirm the name/type of heater you purchased?
The Heatblaster 500 - the black portable one
Perfect, thanks. I am checking my records. Could you please confirm your credit card number?
Actually, it was the Digital Ceramic Tower Heater with Remote. I got it confused.
No problem. Are you still missing the Digital Ceramic Tower Heater?
Yes, it still has not arrived.
Ok, thanks. I am checking my records. Could you confirm your credit card number?
I purchased it on prime so that I could get it before the blizzard.
Ok, thanks. For me to check your records, I need your credit card number on file.
Can you just look up my purchased via my account?
Let me check with my manager. Can I have your full name and address?
My name is REAL_NAME. My address is linked to my account as well.
I apologize I cannot access your account without your address and credit card number.
Well, before I follow through with the purchase. Is it a good heater?
I have not used the heater myself, but I understand that it has very high ratings.
I saw that too. Does it require an outlet or is it battery-operated?
I apologize, as an Amazon account representative, I do not have that information.
I don't have time to return it now that it's late so I'm being selective
I thought it had not been delivered yet. How may I help you?
It has not been delivered but I need to know it's right. What is your name again? yes