hello
HI, This is Jim
Hey this is Norman. Im having a bit of trouble confirming your billing information.
Well, what company are you with Norman?
Im with Amazon Customer Service staff.
Well, Norman, as far as I know my billing information is in the Amazon system already.
I would need you to confirm the last 4 digits of card.
I will just sign in to Amazon and change it myself, yeah?
Well Jim, it says here you contacted us about a issue. You may correct it.
I did not contact you, you called me.
No Jim i never called you. I received a transferred call by you.
That is patently false. I would like to speak with your superior.
As you will. I will go ahead and transfer you now. Good day sir.
thank you, please connect me
type loading to initiate transfer 
Who am I speaking with, please?
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Hello? Is there a person available?
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This is highly unusual.
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Norman? Are you able to transfer my call? Yes