Hello NAME! This is INCOM_NAME with Amazon.com. How can I help you today?
Hi, you called me.
 Yes, I see that you recently made a purchase on Amazon.com.
Which purchase are yo ucalling about?
There was a problem processing your most recent purchase, on 2/21/19.
Oh, what was the order number on that so I can look it up?
The order number is # 113-1484676-5957816
I can't see that number anywhere. Is there an address on the order?
In order to provide the address, I will need to verify some information with you.
Okay that sounds good.
Can you verify your Last Name and Billing Zip Code?
Hey, there's someone at my door, can I call you back?
Of course, our Order Support Phone Number is REAL_PHONE.
Great and what's your name, NAME?
This is INCOM_NAME. Give us a call back and we will help you.
Great and what office are you in NAME?
I am in General Order Support.
Is that in seattle or somewhere else?
The physical Call Center where we are located is in INCOM_ADDR.
Awesome, Can I get your last name too?
My last name is INCOM_NAME.
What about your social security number, can I get the last 4 digits? no