Hey NAME, Amazon Customer Service here. How can I help you today?
Hello, I have purchased a heater but it has not arrived.
Ah, I hate when that happens. Let me take a look into this for you.
Thank you.
Can you please confirm your name and billing address on file?
My name is FAKE_NAME.
By the way, if we get disconnected, my name is INCOM_NAME. You can reach me at REAL_PHONE
My billing address is FAKE_ADDR.
Perfect. It looks like that heater should have arrived already. Let's get you a new one.
Thanks so much.
You won't get billed for this new one, but please confirm your credit card info.
May I ask why I must confirm my credit card info? I've already purchased the heater.
This is to confirm your account. NAME doesn't appear to be the name on the account.
Oh! I must have input the wrong name. My name is REAL_NAME.
For security purposes, please confirm your credit card info
FAKE_NUM
Please confirm the CSV number and expiry date. Don't worry - you won't get charged!
I believe I have input enough information to be able to confirm my account.
Unfortunately, I'm not authorized to release a re-ship without that information
Can you tell me whereabouts you are located, NAME?
I'm located in FAKE_ADDR.
And you are working for Amazon?
Yes. On the customer support team. Can I help you with anything else, NAME?
Just would like to receive my heater without any other complications. Yes