Hello. May I speak with Mr. NAMESLOT?
This is NAMESLOT. Who is this calling, please?
I'm with Amazon Customer Service. I am calling about your order.
Oh, good. It still hasn't arrived. Do you know when it will be here?
I am more than happy to help. I just need a few details from you.
OK.  And who is it that I'm speaking with?
Amazon Customer Service representative #004589
Hmmmm... when I've spoken with Amazon reps in the past, they've always introduced themselves by name.
It's a new policy Amazon has implemented for our safety.
OK, that makes sense. When will the heater arrive?
Okay, back to the few details for account confirmation. Address, please?
Don't you already have that if you're calling about the shipment?
Just confirming your identity. It is security.
Wow. Why all these new safety and security precautions? Have there been problems?
Due to recent data leaks, Amazon will not compromise customers' privacy.
That's good to know. As long as my heater shows up!
Oh, yes sir. I want to help you with this issue.
Fantastic. My apartment has been kind of cold lately!
Showering in the cold is no fun! What is the address on file with Amazon?
It sure isn't! Where are you located? Is it cold there, too?
I'm never cold! I crank the temperature up to 80 and keep it there.
Good for you! So you need my address, right?
Yes.
OK, are you ready for it?
Yes sir.
Ok, it's the shipping address, right? Not the billing address? They're different.
Oh? They are same on here. Maybe this is the problem. Give me both.
Oh, darn. That's probably why the heater hasn't shown up yet!
Could be. What is the address? Let's get this resolved
You probably sent it to my billing address. I really need that heater.
Great. This is resolved. Please pick it up at your billing address.
Fantastic! I'll do that! Thanks so much!
I just checked UPS sir. They found the address as undeliverable.
That's not true. I've received packages at that address in the past.
Sometimes drivers put ""Undeliverable"" to meet time expectations. It is wrong!
Hey, my wife is on the other line. What number can I call you back at? Yes