Hi there, my name is NAMESLOT how can I help you today?
Hi NAMESLOT, are you from amazon?
Yes, I represent Amazon Customer Service. I see you have bought something from Amazon?
yes i bought a heater and it still hasn't arrived yet
To locate the item please provide the payment method used and the corresponding billing address.
would have i have to give you my full credit card number?
Yes, we must first ensure that your payment method has been accepted. 
can i please have your number in case we get disconnected
My phone number is PHONESLOT
and where are you located?
I am located in ADDRSLOT. Now, to locate your item can you please provide your billing information?
i thought you needed my credit card number
Yes, your billing information includes your credit card number, CSV, expiry date, name and billing address. 
i have never had to give that much info before
We have recently implemented a new protocol. 
it seems like a lot
Unfortunately, without this information we are unable to locate your item NAMESLOT. 
i would like a refund and to speak to your manager
I am the manager. If you would like a refund, the same protocol applies.
how did you already know my name if i didn't give it to you
When you requested customer service, your information was provided. 
i didn't you called me yes