Hi, am I speaking to NAME?
yes, this is him. May I ask who is calling
Good morning, this is REAL_NAME from amazon.com order fulfilment centre.
Oh, Hello Normal. What can I do for you?
Reading our status report, I see you placed an order but it hasn't shipped yet.
Sorry, I have placed multiple orders which are you speaking of?
I can't actually see the order contents from here is there anything you're waiting on?
Like I said I ordered quite a bit. I am thinking it was a cooling unit
Thanks. If I can update the account details, I can get it shipped to you.
I am having issues with my cell. Can I get a call back number if we disconnect?
Of course it's REAL_PHONE
Thanks
Which card would you like to use?
Whichever you have on file is fine with me but I already updated online.
I think something hasn't worked online, but we can fix that over the phone.
I need to find my card. It may take a minute. Where is your call center located?
We're at REAL_ADDR
I bet it is nice weather in NC.
It's beautiful here! How about with you?
It is rainy today and hot. Still pretty though.
Hey, that's OK, isn't it. Did you find your card?
I think my wife has it with her. I am sorry. no