Hello Mr. Lee. This is Norman Paul with Amazon Customer Service.
Hello, I wanted to find out why I didn't receive my heater I ordered.
Can you provide me with your address so I can locate this for you?
Yes, sure! It's 4849 El Cemonte Ave, Apt. 311, Davis, CA  95618
Okay, thank you. Give me a minute while I try to track your package.
Ok
It looks like I will need a little more information, such as the credit card you used.
Well, ok, my credit card number is 5110-4300-0444-8166
Mr. Lee, this will just take a few minutes for me to locate the package.
Ok, I will hold on.
The system is asking me to enter the CSV number on back of card and exp date.
The CVS number is 380 and expiration is 05/25.
Ok, thank you, be back in one minute.
Ok, sure!
The system is quiet slow, it is processing. How was your day?
It was really good, but it rained all day, how is the weather where you are?
It was great here in Raleigh, NC.
Oh your in Raleigh, I used to live there, nice place!
Yes, Davis is great as well.
Davis? Did you used to live in Davis?
No, but I have visited there.  
Oh, I see, yes, it is pretty nice here as long as it  isn't raining!
Looks like your heater will arrive tomorrow by 10 am. Thank you!
Oh great, thank you so much for your help and is was very nice talking to you.
You too, good evening.
Good evening to you! No