Hello Mr. NAMESLOT, I am NAMESLOT and I will be assisting you this evening. How can I help you?
Hello - is this concerning my heater?
Yes, I see you made a purchase recently on Amazon.com
Yes I did, but it has not arrived yet.
I will check on your order, please verify your card information and address
I don't feel comfortable giving you that information. Is there another way to verify the order?
I need the card information used to be sure I have the correct tracking information.
You don't need the tracking number?
No, I have it. Just need to verify address and card information used to place your orde
I've never given that information for tracking purposes. Is there someone else who can help me?
You would have to call back, What is the address used?
What is the phone number there that I can call?
PHONESLOT
Is that in California?
No ADDRSLOT. I am more than happy to assist
I just feel like since you called me, I shouldn't give that information.
We are trying to help ensure delivery of your heater.
What is the name of the call center, so I can Google it.
Amazon
Have you worked there long?
Yes, 3 years. Someone called us trying to change the address for delivery.
Oh no! What address did they use?
ADDRSLOT. That is why I called to verify with you
That's not correct. It should be shipped to the address I originally wanted. yes