Hello, my name is INCOM_NAME
hi I am REAL_NAME
nice to meet you! Are you looking for a refund or return?
where are you calling from?
INCOM_ADDR.
company?
I am an Amazon Customer Specialist.
I ordered a heater and it has not arrived yet
I see. What is your zip code?
INCOM_ADDR
What is your email? I would like to look up your order.
tasker@gmail.com
Thank you NAME. I see that the item should have arrived by now.
yes that is why we are chatting
Would you like a refund or a new heater sent to you?
I would like a new heater sent
I can do that. please confirm your address.
REAL_ADDR
Thank you, please confirm the card on your account.
I do not feel comfortable in giving that information out
I understand. Can you confirm the last four digits of the card and exp date?
why is there a need for this I have already paid for the heater
I need to confirm the card that was used. I cannot further the process without this information.
INCOM_NUM
Is the shipping address the same as your billing?
yes
Great, thank you. I can process this for you. Have a good day
how long will it be till it arrives I would like next day shipping please
you selected 3 day shipping. I cannot change the shipping speed without your CC#
ok thank you for your time no