Good Afternoon! Thank you for contacting Amazon Customer Support! My name is INCOM_NAME. How can I assist you today?
I placed an order and thought I would have it by now.
No Problem Mr. NAME. For the camera you ordered?
No I am looking for my heater. May I get your last name please?
Of course, Mr. NAME. My name is REAL_NAME.
Thank you. Do you know when my heater will arrive?
It looks like we have it as shipped from our warehouse on the 18th.
Are you at the canadian call center? when can I expect delivery?
Can I get you to verify the shipping address sir?
I usually verify with my phone number.
I understand sir, just wanting to make sure it's going to the correct address
INCOM_ADDR, may I have your phone #
and that's the same as the billing address we have on file correct?
yes   I need your phone number please
of course. you can reach us anytime at FAKE_PHONE
thank you   when will my order arrive?
Your order was placed on the 18th and should arrive no later than the 23rd.
so it will be here today?
sometime before 8pm weather permitting.
that will be great. Are you in Canada?
However, if it doesn't I'd be more than happy to process a return onto your card
I prefer my heater to a refund? Where are you?
Of course sir. Severe winter weather has been affecting shipping, however.
I guess I will be patient and hope it arrives before night fall no