Hello, how can I help you
Hi! Who is this?
INCOM_NAME with Amazon Customer Service
Oh, hi NAME! I ordered a heater from Amazon and it never arrived.
Do you have the order number?
I don't have it on hand. Can you look it up by my name or something?
Yes, I can look it up from the card that you used to purchase it
I don't know if I am comfortable giving you my card info like that.
Ok
Can you use my phone number? You obviously have that on record.
Sorry, we do not link the phone numbers to purchases.
Ok well how do we proceed then? I really need that heater!
You will have to cancel the previous order and reorder a new one.
Wow, thanks NAME. That means I have to start this whole process over!
I will cancel your previous order and expedite a new order for you
How are you going to do that when you can't look up my old order?
It will be associated with your shipping address
REAL_ADDR
Thank you, I have found the previous order. It is cancelled for you
Okay and is a new one being expedited to me?
I can begin processing the order for you with the card that you would like to use
The one that is on file, I use it for all my Amazon purchases. No