hello
Hello
Hi, I'm with Amazon Customer Service
I have a problem
I'm here to help
I bought a heater on Amazon
Ok, that's great. Let me get your name to help bring up your account
it has not arrived
Well let me check. May I please have your name to bring up your account
are you with the service department?
I am, my name is REAL_NAME and I work with customer service Amazon
I am glad to have your help NAME.
If you give me your credit card that you used I can check your account
Where is your office located, NAME?
REAL_ADDR
Is ADDR in the mountains of ADDR?
Not far. If you like to talk to my supervisor  call REAL_PHONE
How is the weather in ADDR today?
Its 65 and cloudy.
We have sunshine here but it is 45 degrees.
That would be nice, where is that?
On the west coast
Well, I'm hoping that heater gets to you it's pretty cold.
I do not understand why it has not arrived.
let me ask you, when did you order your heater.
Three weeks ago.
Yeah, that's a problem. Can I check your account
I will try and find my account number. my desk is a mess
Well, we can start with your name and address
I am concerned that my heater did not arrive
I can pinpoint it's location if you give me permission to access your account
I am not sure if I should give you my information.
I understand. You can't be too careful these days
I need your credentials at Amazon.
w2365. My phone is REAL_PHONE.
Is this a number in the Amazon service department
no it's mine. Based on your number I see your name is Mr. NAME, correct?
I need your credentials at Amazon
I'm sorry, but I don't know what you mean. Would you like a refund?
No I need my heater.
I can resend you a new one then. Sorry for the inconvenience
yes