Good afternoon Mr. NAME, May I assist you with Your Amazon order?
Hello! Where are you calling from today?
I am with Amazon customer Service you can reach us by phone at REAL_PHONE
Could I get your name and location in case I have follow-up questions?
Of course Mr. NAME my name is REAL_NAME, at the INCOM_ADDR office.
Great! How is the weather there? It's pretty nice here.
Rainy. I understand you had a problem getting your credit card information to go through?
I don't believe so. I show all my recent orders were processed ok.
Wonderful to hear Mr. NAME. It looks like you don't need any further assistance today.
May I ask what the call was for? Do you show a credit card issue?
This is online customer service, you are typing correct? Did you try calling the number I provided?
I received a call directly from you and wanted clarification.
I did not call you NAME. Have you been receiving calls?
This is unusual as I just got the call that you didn't make.
That is very strange. You did just ask for my number. Did you call me?
I wanted a way to respond back based on past experiences.
Past experiences? I'm very confused. Have we spoken before?
I meant with past customer service issues. So I am very proactive now.
I see. So you have a lot of trouble with your card being declined?
No, just issues with some orders. Are you showing my cc was declined?
Yes sir. But you're saying you haven't had any orders not go through.
I made a few recently. Could you tell me which order?
The order was made today 2/24 Discover card ending in 4346
What was the product?
I'm with billing I can't view your orders.
The number you provided doesn't match my credit card at all.
That is most likely the issue. Did you enter the incorrect number on your order?
That's the other thing, I didn't make any orders today either.
Does anyone else use your account?
I don't think so Mr. NAME. What billing address do you have for me? Yes