Hi Mr. NAME, My name is INCOM_NAME and I am with Amazon Customer Service, how are you doing today?
I'm doing well. How are you?
I'm doing well, thank you for asking.
May I ask what this call is about
I am contacting you in regards to a recent order of yours with Amazon.
Which order are you referring to? I have made many recent purchases on Amazon
This was your most recent order placed on your account.
I cannot recall what my most recent order was.
We are unable to process your this order as we need to reconfirm some billing information.
Okay
Can you please reconfirm the name and billing address for your account?
Sure, I can do that.
Thank you, please provide those details at your convenience.
May I first ask where you are calling from?
I am calling from the Amazon Customer Service office.
What city/state are you located in?
I am located in INCOM_ADDR.
Thanks. And what is your contact number in the event this call is lost?
REAL_PHONE
before confirming my billing details. What is the last four numbers of my credit card?
I'm unable to provide that information without first confirming some of your personal information.
Okay, NAME, how long have you had this job for Amazon? Yes