Hello, my name is NAMESLOT. How can I help you?
Hello NAMESLOT I bought a Heater and it has not arrived
I apologize! Let me find out what the issue is.
thank you
Who am I speaking with today?
NAMESLOT
Hello NAMESLOT. And for security purposes, what is the shipping address?
ADDRSLOT
Great. And is this also the billing address?
the same as the shipping address
Excellent. Now what is the billing information used in this order?
I don't feel comfortable giving out that information. Don't you have it on file?
No unfortunately I do not. But I assure you that I am Amazon Customer Service staff.
Where are you located NAMESLOT if you don't mind me asking?
Sure, we are located in ADDRSLOT.
and what is a call back number I could use in case of more questions?
Yes, PHONESLOT, is the Amazon.com Customer Service phone number.
Ok why is my billing info needed to locate my heater?
To verify that you are in fact NAMESLOT. This is for security purposes.
Ok you have my address what else is required?
The card information used to purchase the item.
I can give you my telephone number instead for identity purposes
Unfortunately I need the card information. Over the phone, they will ask for the same.
My credit card number is NUMSLOT
Thank you. And the expiration date please.
I have dealt with an amazon rep previously and no further info is required
Unfortunately I cannot go any further without this information.
ok whats your last name NAMESLOT?
My last name is NAMESLOT.
are you sure you can't give me any information on my heater with the info provided?
I will forward your information to the Loss Prevention Team and someone will contact you.
thank you for your assistance
Thank you NAMESLOT. Have a great day.
you do the same yes