Hi, my name is INCOM_NAME. How are you today?
I am doing pretty good. How are you?
Fine, thank you. May I have your name?
What do you need my name for?
You have contacted us at Amazon regarding something you bought. I'm trying to help.
I did buy something on Amazon. How do I know you are really from Amazon?
I work in customer service which is located at REAL_ADDR
Okay, that sounds legitimate. My name is REAL_NAME.
Thanks, NAME. I see here that you have bought something and want to return?
Yes. Can you tell me what I purchased?
It looks to be a Christmas Tree but something about the lights not working?
I did not buy a Christmas tree.
I'm sorry. There are a few NAME's listed. Looks like I will need some more information.
What information do you need?
Let's try your billing address first. That should help narrow down the list.
Could you tell me your phone number first, in case we get disconnected?
Yes, I'm sorry I didn't mention that before hand. It is REAL_PHONE
Thank you.
And what is your billing address and card number. So I can help you more, NAME.
My billing address is REAL_ADDR
Thank you. Would you like a refund with this item?
Actually, I would prefer if you just ship the item since I never received it.
We have a policy in place and I will need your card number to confirm the order
I already entered my credit card when I placed the order through Amazon.
Yes, but to show proof that it did not ship I need your card information.
You should already have it on file with my address.
Yes, but I need customer confirmation to make sure the two line up.
I'm sorry, I don't feel comfortable giving my credit card on the phone. Please ship my package. Yes