Hello NAME! I am representing Amazon and would like to speak with you today about an issue.
Hello, yes - REAL_NAME here. Amazon? I'm not sure I recall dealing with Amazon recently, what's the issue?
There has recently been a quality control issue with our products as of late.
Ok, what's the specific product so I can help you out here.
Your last purchase seems to have a major defect and recall
Ok, let me check my records. What's your name and employee number?
My name is REAL_NAME. My address is REAL_ADDR.
Tha'ts great. Do you work for Amazon? Can you pull up my account to help?
I do, but due to safety policies, I do not have access to your account.
Fair. The only thing I remember ordering is a John Grisham novel. What's the recall?
The spine of the books have recently been ripping and essentially destroying the product.
I finally reached my account and found I did order an heater last week, still in transit.
This is specifically about the Gresham series. If you want a full refund it is available
If you insist.
All I need is confirmation of your card including the billing address you had selected.
Can I do this on the website? I don't want to do it over the phone.
ue to the number of issues/callers arising, this will be the easiest way
The Better Business Bureau advises against this practice though.
There have recently been revision to the BBB that allows for this kind of thing
I'm not sure I trust it. I used a gift card anyway.
 I would just need the credit information you used for the gift card
I'm sorry, it was a birthday gift from my daughter.
For future reference, we can use any card to be reimbursed with.
Ok, I'm thinking if you can't give me a reference number I shouldn't give you my information.
Okay, I am sorry that we can't reach an agreement.
Have a good day yes