Good Morning Mr. Lee, I am Mr. Paul from Amazon Customer Service
Hey Paul
I see you recently made an online purchase with us
I'm sorry, I meant Mr. Paul. You're very formal. And yes I did.
Its no problem. I can be less formal if you prefer.
No that's ok. My heater hasn't arrived yet.
OK. Well that's exactly what I wanted to discuss. 
Great, me too!
It seems that maybe dome of the information entered did not get put in correctly for payment
I figured that was possible.
I just need to verify a few things. First the type of card and number
Ok I used the card that ends in 8166.
ok I see that can you just verify the rest of the card number?
I thought the customer service policy was to not give my full credit card number when asked.
Lets verify the rest of info to find the mistake
My address?
yes the billing address and name please
Jim Lee, 4849 El Cemonte Ave Apt 311, 95618
ok that matches. Exipration date?
5ÔÂ25ÈÕ
that too matches. Was about the CVS # on back of card
I don't see why you would need the CSV number. What is your full name?
Norman Paul. I need to verify the payment information is correct
Norman, what number are you calling me from? Yes