Hello Sir my nam is Norman Paul. Are you free to talk?
Yes i am
Great. I am a customer service agent from Amazon.
Great. I am unsatisfied that my heater has not arrived
Sir that is exactly why I have contacted you to resolve this issue.
Perfect how do you plan on doing that?
Ok so can I confirm some details with you first to access your account?
Can i get your name and worked number?
Yes sir my name is Norman Paul, our customer service number is 800-839-8892
Where. Are u located? Who donu work for again?
Amazon. Our customer service base is North Carolina - 2100 Kings Court, Raleigh, 27606
Ok fair enough
Thank you, could you confirm your name and address for me?
Sure jim lee 4849 so cemonte ave apt 311 Davis .ca, 95618
Thank you. So just to confirm, your purchased a heater that has yet to arrive?
Correct
Do you still want the heater? I can rearrange delivery.
Yes please
Ok if I rearrange for next week, can you confirm what day would be most suitable?
Any day.I'll be home all week
Great, I will confirm with delivery team now. Firstly can you confirm your card details.
I already confirmed my name amd address. Thats enough
Card details need confirmed. Would you prefer to ring into our customer service number?
How about the last 4 numbers of my card?
thats exactly what i need and your CSV number. Thank you.
8166 And 380
Thank you for your assistance. I can confirm you heater will be delivered on Monday am.
Thank you
lovely speaking with you. I hope you will give amazon a positive rating!
I will have a good day No