this is amazon calling for mr. NAME
Hello! How may I help you?
we are calling to let you know there is a problem with your most recent order
Okay, can you clarify what that order was?
yes, but first i need to verify your identity. can you confirm your address?
Sure! What address do you have written down?
i can't share that information. i need you to state your address for verification.
Can you please give me your name?
REAL_NAME
What location are you working out of?
INCOM_ADDR
Can I have your number in case we are disconnected?
FAKE_PHONE
Before I can give out any information, I need to know what the order was.
the order was for an electric fan
Do you have the item number?
110-7891462-8095401
Interesting. I don't think that's what I ordered. Can you verify the address?
sorry mr. NAME. as i mentioned i'm not allowed to provide that information.
Could you give me your supervisor's name?
i could connect you with a supervisor if you would like.
Yes, I would love that. Thank you!
ok will do. please hold.
Thank you! yes