Hi, my name's NAMESLOT and I'll be assisting you today.
Great
So you need help with an Amazon purchase, correct?
Yes, that's correct
Alright, can I get your name and what you bought on Amazon?
Sure, my name is NAMESLOT and I bought a heater
Alright, I'll need your full name and the kind of heater you bought
NAMESLOT, I don't have the type of heater, sorry
That's alright, I can look it up using your payment info.
Okay, great
I'll need the number of the card you used to buy the heater
Can't I just share my order number with you?
Since you don't know what type of heater it is I have to use the payment info
Okay, I'm not comfortable sharing my payment info...I can give you my order number if you'd like
Sure, could you share your billing address too? This is for security purposes only
Order number is 1233455432
Thank you. For security purposes I'll need either your address or card info to prove it's you
I'm not comfortable sharing that information, can I speak with your supervisor?
Unfortunately my supervisor is not available at the moment.
Okay, how can I know if you're really from Amazon?
I understand your concerns. I was able to look up your information using Amazon's database.
Oh great, so do you know where my shipment is? Yes