Hello, my name is INCOM_NAME.
Hello NAME. Do I know you?
I work for Amazon Customer Service, I am contacting you regarding your recent purchase.
Which purchase would that be? I've made several lately.
Is this NAME?
Yes it is.
Could you please verify your shipping zip code?
INCOM_ADDR
I see you paid with credit card, is that correct?
yes
Please verify the last 4 digits of the credit card used on you most recent purchase?
Like I said, I've made several purchases recently, to which are you referring?
The most recent, for $21.54
I don't remember what that was or which card I used. Where are you call from again?
From Amazon Customer Service. Can verify your full shipping address?
My caller ID is messed up, can I have your # in case we lose each other?
FAKE_PHONE
Thank you. Is that a Washington state number?
Yes, Seattle.
wow. Are you in one of those big call centers I see on TV?
Yes, I have about 250 other customer service reps on my floor.
Amazing. Do I need an extension to call you back? or just say NAME?
All you need is your Amazon order # when you call.
Ok but that would not get me you back would it? Yes