Good afternoon NAME, thank you for contacting Amazon Customer Service about your purchase, My name is REAL_NAME and I am here to assist you
Hi NAME , nice to meet.
Thank you, can you please give me information on the item purchased you would like assistance with?
Could you check the delivery and shipping status of the item for me please?
Yes, please give me the item and order number you are looking for
The item is a heater.
Thank you can you please provide the order number as well?
My order no is 5110430004448166
Thank you, I looked up your order and it appears that it was damaged in shipping
Ok since that's not my fault, how can i be compensated?
We can either refund your purchase, or send out a replacement, please choose
I would like a full refund please.
Yes please provide CC#, expire date and address of CC for full refund including shipping?
I would rather receive the refund through my paypal please.
We can only provide refund through the purchase method, please verify CC# and address for refund
My CC  has expired so won't be possible.
I see, can you please confirm you are NAME?
Yes correct.
Okay can you also confirm the expired credit card is NUM ?
Yes
Can you also confirm expire date, CSV
What for?Its expired.
Sir I need to confirm the details on the order as per my manager
Rather send a replacement of my item please.
Yes sure, please confirm address for shipment so I know it matches order
Yes,address is REAL_ADDR yes