Hello, this is REAL_NAME
Hello NAME, How are you today?
I'm good. Who am I speaking with please?
This is INCOM_NAME
Hello NAME. How can I assist you today?
Not sure NAME. You were the one that called me. Haha
Yes, that's correct. I am Amazon customer service returning your call.
That's strange. I don't recall ever calling Amazon
I apologize NAME, but I notice here we are checking into account problems.
I'm sorry. I'm so lost here. Can you tell me where you are located?
Certainly, I understand. I am located in INCOM_ADDR.
Got it, if we get disconnected, what is the best phone number to call back?
You can reach me personally at REAL_PHONE
Thank you. Didn't know Amazon was in ADDR. Where exactly is it?
We are located at REAL_ADDR, NAME.
Huh, my mother lives on Miller Avenue, right around the block..
Nice. I see you made a purchase, Jim and I need your account number.
She has been living at that location for nearly 20 years. Don't remember Amazon being there
Yes, we are there, sir. Now, could we check your account?
How's the weather there today? She's been saying it's going to snow for weeks
It's quite cold. To protect you, what is the credit card number again?
You think my credit card number is going to protect me from the cold?
No, but I need to look at your account for the discrepancy.
How long have you been working at Amazon?
Oh, for a long time, sir.
Really? How long is a long time? They were working out of garages not that long ago Yes