Hello Mr NAMESLOT. My name is NAMESLOT, I am from Amazon Customer service of billing. how are you today?
I am doing very well, NAMESLOT. How are you?
I am doing good, thanks for asking! Is your service working okay with amazon?
I'm sorry, NAMESLOT. What do you mean my service with amazon?
Our billing department has notified me that your last payment was declined.
Well. I am very surprised to hear that.
To continue services, and verify this is actually you, could I get your first and last name?
NAMESLOT, can you please get your phone number so I can call you right back?
Our customer service phone number is PHONESLOT. However, our current waiting time is 4 hours.
O boy, that's a long time!
It sure is, Would you like to bypass the wait time by continuing online?
I think that'd be the smart thing to do.
Great! So let's start by verifying your account by telling me the expiration of your card?
I received a confirmation number when my cc processed. I am confident it's been paid.
Could I get that confirmation number to see if it matches up with what we have?
Can you look up my order?
I can look it up with your confirmation # or expiration date on your card?
I do not understand why my expiration date would be required. Please explanation.
If it matches with what we have on fire, then that would verify your identity.
Since you reached out to me, I find that suspicious..and worrisome.
I understand your concerns, and that is why I am not asking for your full card information.
Maybe I should just call customer service and find out where my heater is.
You are welcome to do that but be mindful of the 4 hour wait time.
That would be the only way I'd know for sure I'm really with Amazon though. No