Hello, NAME
Hi there! May I ask who's speaking?
Sorry, we have been having trouble with our system lately
That's okay, what are you calling about?
I'm INCOM_NAME, I work for Amazon customer service
Okay, I bought a heater a while ago and it hasn't arrived. Can you help?
Definitely! That's the reason i've called you. Could you verify some information?
Certainly, can you verify that you work for Amazon?
I can assure you that I work for Amazon, and that this is a secure line.
Can I get a callback number for this service line in case we get disconnected?
We are having trouble with our system, as I mentioned earlier, I apologize
That's why having a number to call back would be very good!
Our phone system is down at the moment, that's the issue
But we're speaking on the phone. Do you have a location I could visit?
We are an outsourced company, that works for Amazon
What is the name of the company? Is it verified by the BBB?
Our company name is Service Centre ltd, and of course
What is the number of Service Centre ltd, in case I have questions?
Direct calls are not possible. You would need to contact Amazon directly first
Okay, and what's your name? I'd like to mention your excellent customer service!
My name is REAL_NAME. Could you verify some information about your order?
Of course, I just have a few more questions for you.
For security purposes, and In order to proceed further, I need some information
Where is your company located, NAME? What information do you need from me?
We are located in the USA. What is the billing address used for the order?
And how are you associated with Amazon? My billing zip is INCOM_ADDR.
We run a call centre for them. I will need your full address, sorry
Why wouldn't I get contacted directly by the seller?
Your order was fulfilled by Amazon, we sent out your order.
So you're are a call and shipping center that's contracted by Amazon?
Amazon sent out your order. I used ""we"" in error, I apologize
Well I really just need to know if my heater is going to get here soon!
I'm here to help! Could you please verify the CC number used for this order?
My credit card number is REAL_NUM Yes