Hello my name is INCOM_NAME, may I have your name?
Hi NAME. This is INCOM_NAME.
Hi NAME I seen you have made an Amazon purchase
Yes, I bought a heater about 3 weeks ago and it still has not arrived.
Sorry to hear that, lets see what I can do
Ok.
I need your permission to look into your account is that ok?
I am not showing your information. Where is your location and department name?
My name is Norman Paul and I am located in Raleigh NC
Do you have an exact address?
yes sir REAL_ADDR
Yes, you have my permission to access my account.
Thanks NAME just give me a minute to pull up your account
Ok, thank you.
It seems your card number is missing a number
How so? You guys have already charged me.
I see there was an email sent explaining the mix up
I never received it. Which email did you send it to?
NAME @gmail.com, we can cancel your transaction or summit your information again
Well, thats the wrong email. Also your number comes up as unknown.
REAL_PHONE is the number
Which department are you in NAME?
Customer Service NAME
Ok, please send email to REAL_NAME @yahoo.com because I need it for my records?
that sounds good, would you like to cancel this transaction or summit new information
You already charged me. I really need the heater asap. No