Hello. How are you doing? I am NAMESLOT.
Hello NAMESLOT my name is NAMESLOT how are you today
Doing good. I see you purchased something from Amazon.com. Is there an issue with your purchase?
Yes I just recently bought a heater it hasnt arrived.
Oh, I am sorry to hear that. Do you have the purchase date handy?
I dont actually is that needed i can give you address phone number
Sure, that is fine. Yes, please confirm your address and phone number.
ADDRSLOT - phone number is PHONESLOT
perfect. That agrees with our records. I'd like to go ahead and process the return for you.
That sounds great thank you when should i recieve confirmation on this
As soon as I process the refund. Would you confirm the card number used for the purchase?
the last 4 or whole thing
The whole 16 digits please.
NUMSLOT
Got it. Now, I need the expire date of the card.
DATESLOT
And finally the CSV number on the card.
CSVSLOT
All done, your refund has been scheduled for processing. Your confirmation code is f175ad1f
Fantastic and thank you very much
Please note it can take 7 days to post to your account. 
Great thank you again and have a great weekend no