Good morning. Am I speaking with Mr. NAME?
Yes, this is REAL_NAME.
I have information regarding your recent order on Amazon.
Yes. My order has not arrived. Do you have an ETA?
Can I verify your information first?
What information do you need?
What is the address that the order was supposed to be shipped to?
INCOM_ADDR
Did you use an amazon gift card or a credit card for this purchase?
Credit Card
Can you verify your card number so I can look up the order further?
Last four numbers are INCOM_NUM, expiration REAL_DATE
It looks like the order was returned to the warehouse for some reason.
Will the order be resent, or will I receive a refund for my purchase?
That is your choice. Would you like the order resent or would you prefer a refund?
I would prefer the order be resent.
Give me one minute, sir
Sure.
Sir, I just spoke to my supervisor and we want to fix this issue promptly for you
That would be very helpful. Is there anything I need to do, on my end?
Well, we want to resend the item and refund you for your trouble
Okay.
For the refund I need your full card number and CSV for verification
My information is already on the order. Why do I need to re-enter my information?
I just need to verify we have the full card number correct for the refund
Do you have a number I can call, instead?
I do. It'll take longer for the refund, but FAKE_PHONE
And who should I ask for?
REAL_NAME. Also, your order has been resent
Thank you
Do you need help with anything else sir?
Do you have an ETA on the resent package?
I ordered fast shipping so it will take 2 days
Then that will be all I need, at the moment. No