Hello, is this NAME?
Yes. This is he.
Mr. NAME, this is REAL_NAME calling from Amazon Customer Service. It's about your recent order.
Yes. Thank you NAME. One of my orders has not arrived yet and I was getting worried.
Yes, we had a problem with some info of a number of customers, not just you.
That is a relief. Could you give me a status on my order please?
Suspended until you confirm on this call you still want it. Weird regulation, unfortunately.
I see. That is very bizarre. And how do I confirm?
Just say ""yes,"" confirm you are NAME, and then I'll need your address again.
Yes my name is REAL_NAME. My address is REAL_ADDR
Thank you. And I'll also need your payment info again. MasterCard, VISA, AMEX...
I can give you the last four digits of my credit card.
Go ahead...
My VISA ending with INCOM_NUM is the payment method I used for the order
Thanks. Unfortunately I don't have the payment info since the suspension. Can I have expiration date?
The exp date is REAL_DATE.
Thanks. It looks like our system requires the whole card number, not just last4.
I am sorry but is there any other way you can verify my payment method?
Sure! If you'd rather call in, my number is REAL_PHONE. REAL_NAME is my name.
Okay. And may I ask which items that I purchased that has been suspended?
The Amazon purchase. Sorry, I may have forgotten to mention.
And are you calling from Amazon customers services? Or the shipping and handling department?
Amazon Customer Services. We're in INCOM_ADDR
yes