Hello! My name is NAMESLOT
Hi NAMESLOT. Do I know you?
I am from Amazon's customer support service!
I didn't contact you.
There has been a recall on the item you recently purchased
Oh no, really. Which item? Thanks for letting me know.
I'm looking at the purchase history of NAMESLOT, your most recent item purchase has been recalled
Okay, so how do I get a refund?
I can do that for you! Please provide your billing address.
Don't you have that on file already? I only have one.
Yes, but we are required to ask for verification purposes.
What items was it again?
Your most recent purchase, I am not able to see what the exact product right now
I'm not comfortable giving you my info. Can I call you back?
Yes feel free to call me at PHONESLOT
OKay. And what's your name or employee id number?
My name is NAMESLOT, and my ID number is 4832.
Thanks. Which call center are you in?
Our call center is located in ADDRSLOT
Okay. sorry for so many questions, worried about scammers
That is understandable we can never be too careful these days!
thanks for being reasonable. Is this about the heater maybe?
If that is the item you most recently bought then I believe it is.
I never got it. Maybe because of the recall? Is that why it didn't ship?
If thats the case to receive a refund you will have to provide a valid address
Okay. I'll call back to the customer service number. Do I need you specifically, or anyone?
You can call anyone! I hope I was able to help you today!
thanks very much. I'll call back rigt away yes