Hi NAME, I'm calling from Amazon.
Thanks for your call my heater has not arrived
Let me try to help you with that.
That would be great thanks
I think I see the problem
Great can you tell me what the problem is?
The credit card you were using to pay was declined
Oh no, that is terrible news
Perhaps, you entered some of the information wrong. I can check it for you.
Great, please pull up my account based on my phone number
I have your account opened. Do you have the card you were trying to use?
Yes, it is the same number as the one assigned to my account
Okay, I'll read it to you and you tell me if that's correct, okay?
Great!
NUM, is that right?
That doesn't seem to be my credit card number
That is the number on the account. Would you like me to correct it for you?
Its more secure to email, what is your Amazon email address?
It would take longer to do it by e-mail which would further delay your delivery
Are you able to confirm you are an amazon employee before i give you my info?
What kind of information would you like me to give you to confirm>
Your name and your supervisor's name as well as your email address
My name is FAKE_NAME
Thanks Jesse, do you have an amazon employee ID or email address? Yes