Good afternoon, Mr. NAME. How may I assist you today?
hi, i placed an order on amazon over a week ago and have still not received it
I am so sorry to hear this.
ups was unable to assist me. They suggested I contact you
No problem. May I have your name and billing address to search for your order?
yes. my name is REAL_NAME. REAL_ADDR
I see you used your VISA ending with 8779. Is this correct?
no, that is incorrect.
This might explain the problem.
are you able to look up my order using my phone number?
I can try that, yes.
REAL_PHONE. the money was already taken out of my bank.
That is very troubling. I am attaching a tracker as we speak.
thank you.
NP. You did use a VISA card, correct?
yes. I paid with my visa ending in 8166.
Great! What is the expiration date on your card, Mr. NAME?
FAKE_DATE
It was entered as DATE.
it still processed and the money was taken out
Weird. A computer glitch. I am going to cancel your previous charge.
my order processed. that wasnt the problem. I believe the shipment was lost
I want to delete the previous item and reorder it for you.
ok. who am i chatting with yes