Hello, Jim! How can I help you today?
Hi, you just called me. What's this about?
My name is Norman and I'm calling from Amazon. Is this Jim Lee.
May I ask what you're calling about? I'm not sure why Amazon is calling.
You recently placed an order with Amazon, which may have been compromised.
Oh. I've had a few orders with Amazon; what order are you referencing?
I am pulling up the order right now. Can you verify some information?
Could I get the place of where you work and a call back number?
I'm calling from Amazon Customer Service, 2100 Kings Ct, Raleigh, NC.
Oh okay. What's a good number I can reach you at, or your supervisor?
The number is 800-839-8892, My name is Norman. Can you verify your street address for me?
I'm sorry, what order are you calling about?
Unfortunately, I cannot share information until I am able to verify that this account is yours.
But you called me... I'm confused. You have my information already, right?
Correct, but due to customer safety concerns, I cannot share information until I have verified your identity.
Well, you have my phone number. Tell me what item I've ordered, and we can move on
Unfortunately, this is against our policy. 
What's the issue with the order, then?
To protect the account holder when information is compromised, we must verify the speaker.
Well, what's the harm in telling me what item I ordered? I've got a few.
For safety purposes, system will not allow me to advance without verification.
Well, my name is Jim! I'm afraid I have concerns about this phone call.
For verification purposes, can you share you street address?
Who's your supervisor? I'd like to speak with them.
I will gladly get my supervisor to you. Please hold.
-hums a song to myself while on hold- Yes