Hey Jim!
Hello, who is this?
It's Norm from Amazon customer service.
Oh! Hello Norm, I'm having trouble with my recent order
Yeah, let me look that up for you quick. I just need some info from you quick.
Okay, like what?
I can look the order up by credit card number. Do you have that info handy?
I'm not comfortable giving that out over the phone.
Totally understandable! What about your address?
I have to ask my mom
Alright, while we wait, can you tell me about the issues you're having with the order?
I bought a heater for my mom and it hasn't arrived
Okay. That's definitely something I'll need to confirm the shipping address on.
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
Okay. I looked up the order and the address is correct but the card declined.
That's odd. I order from Amazon a lot and never had a problem
Is it possible the card is expired?
No. What office are you calling from?
I'm based out of a NC call center.
I'm going to try to call my bank. Can I have your call back number?
The callback is 800-839-8892. I'll make a note on your account.
Thank you.
Thanks Jim. Is there anything else I can assist you with?
No I think that's everything. Thanks again! Yes