Hello, is that NAMESLOT?
Yes, this is NAMESLOT speaking. Who is this?
I'm NAMESLOT, calling from Amazon.
Hi, NAMESLOT. Is this about my heater that has still not arrived?
Hi NAMESLOT, yes it is. How are you today?
I am doing good. Thanks for asking.
I'm sorry your heater still hasn't arrived. I'm just accessing your account.
Okay, why is that? Would the problem not be on the shippers end?
Yes, most likely. I just need to verify where the issue has occurred.
Okay then.
Did you pay for the item with the card ending 4686?
No, I did not. What does my card info have to do with this?
It seems there may have been an error on the system.
So what? My order for the heater never went through?
I'm afraid the card details were confused. I can help sort it now?
No, thanks. I would rather do that online then over the phone.
I completely understand. Would you like me to cancel your current order?
Yes, you can do that since you are already on my account page.
Okay, will do. Could you just confirm the first line of your address please?
You said you had already accessed my account page. So, why do you need that?
It's just for security, to confirm I am speaking to NAMESLOT.
Yeah, okay. May I ask what you last name is NAMESLOT?
Yes of course, it's NAMESLOT.
And what part of Amazon do you work for, Mr. NAMESLOT?
Thank you for your time Mr. NAMESLOT.
Your welcome. Have a good day then. Yes