Greetings, this is NAMESLOT with Amazon Customer service.
Hi NAMESLOT.
It seems that our computer system charged you three times for your last order.
I don't recall seeing 3 transactions on my account.
There was recently a glitch with our billing software, we are trying to stop it.
So will you be refunding the money through the account info you have on file?
Yes, but the billing department needs some information from you. It seems we lost some data.
What kind of information do you need?
First I need your full name and billing address.
Is that the reason my heater has not com yet?
Yes
When will it be arriving?
I can look that up for you, but I need your full name and billing address first.
How did you get my phone number if you lost my contact information?
We need this information for verification purposes, just a formality.
My name is NAMESLOT. So you said your name is NAMESLOT as well?
That was my mistake, I wanted to know if you were NAMESLOT.
So your name is not NAMESLOT?
It is NAMESLOT
So you forgot your name when you introduced yourself?
I haven't had my coffee yet:)
Interesting. Are you going to need my credit card information for this? Yes