Hello Mr. NAME!
may I ask who's calling?
My name is REAL_NAME and I am with Amazon's Customer Service.
Ok.Can I ask the reason for the call?
Well, we saw that you recently purchased something on Amazon, can you confirm this?
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Well it appears there has been some confusion regarding your purchase.
Yes. I ordered. It never arrived
We believe that someone may have intercepted your package.
What is the next step?
Please confirm the card number you used to order.
What is the card number you had on file?
Unfortunately, for security purposes, we are not permitted to say.
Ok. Can you track by the address?
Once again sir, we must protect our customer's privacy at all costs.
I dont feel comfortable giving my CC number.
We understand sir. Unfortunately, your package will likely never arrive.
well can you resend it?
No sir. I am have no information with which to verify your identity.
WHere are you located?
INCOM_ADDR
Do you have a supervisor I can talk to.
No sir.
Do you have a headquarters yes