Hello!
Hi
My name is REAL_NAME and i am calling from the amazon customer service staff.
Hi, I want to check the status of a heater I ordered. It has not arrived.
i can absolutely help you with that. Can i get the name on the account?
REAL_NAME
ok mr NAME  is your billing address the same as where the heater was shipped?
Yes
and what the address mr NAME?
I believe it is on my account
we have recently updated  security and shipping polices and now require a one time verification
Ok, I can verify with the order #: AW4563Z ordered on 1/28/19
I also have the order number. i need shipping verification
One moment while I get that. Do you work with Sarah at the CA headquarters?
No sorry Mr NAME i work out of our eastern care center in INCOM_ADDR.
I see! ok well the shipping address is for INCOM_ADDR
our support staff isn't regionally based.
sarah said to contact with my order # if it was not delivered by today.
i need shipping verification to prove identity what was the shipping address.
I understand. The item is for a property I rented out. I dont have that.
you dont have the address for a property you rented?
not on me, what other info do you need?
earlier you said the shipping info and the billing info was the same.
yes, NAME. what other info do you need while i try to find it? yes