Good afternoon Jim! I heard you are experiencing difficulty trying to return an item through amazon?
no, that is not correct.
What is going on, we may have classified your customer service request wrong
I have not received my item yet.
Okay! How long since you last ordered it?
quite some time ago. Don't you see that on your end?
I just wanted to double check as we have to for security reasons.
i cannot recall the exact day. you tell me please
It looks like you ordered it 2 weeks ago
do you have my tracking number as it should have arrived by now with the amazon prime
I have it shown as delivered. If you haven't received we can refund or send another out.
i would like another one for sure
Okay what is your address?
i don't feel comfortable giving it out over chat
I need this to confirm who I am speaking to. This is Jim Lee correct?
yep
I will need to confirm a few details before I can just send out another package.
If you tell me my address I can tell you yes or not if it's mine. thanks
As stated before, I need you to confirm it for our security purposes.
i will call it in. whats the amazon number
800-839-8892! Thank you Jim and good luck!
thanks. and your name is?
Norman Paul, your chat representative
okay great
Is there anything else I can help you with?
nope
Have a great day Jim!
you too yes