Hello, thank you for contacting Amazon Support. My name is Norman and I have been assigned to your case. What is your first and last name?
Hi I am Jim Lee
Hello Jim, in order to access your account please confirm your billing address.
Do you know my Amazon ID? i'll get my billing addres but wait one moment
I have accessed your account, but I cannot discuss it until I have confirmed your identity.
Sure NP  Jim Lee 4849 El Cemonte Ave Apt 311 Davis, CA
Thank you Jim, I see you reached out to us regarding your last amazon purchase?
I bought a heater and it's not here yet. When will it reach my residence?
Our records indicate it should have arrived yesterday. Did you check all of your outdoor areas?
Actually I checked outside on both the porch and the front door. It's not here
It may have been lost or stolen. Would you prefer a replacement or refund?
Thanks. a refund please
No problem, Jim, please confirm the last 4 numbers of the purchasing credit card. 
yes, 8166
Thank you. For added account security please confirm the expiration date.
no, you already have that
I understand you may not want to give that, could we confirm with your phone number instead?
yes, my phone number is 530 546 2988
Thank you. One moment while I process your refund. Do you have any other questions?
One question, are you calling from the Amazon Headquarters in Seattle, or somewhere else?
Our call center is located in Raleigh, NC
thanks. have a great day. no
Is there anything else I can do for you?
No