Hi NAME. How are you today?
i am good, how are you?
I am doing well thanks. How can I help you today?
I have bought a heater from Amazon and it has not arrived
Oh no! Let me help you with that. Can you verify your first and last name, please?
REAL_NAME
And can I get your billing address so that I can look up the order number
REAL_ADDR
One moment while I look up your order...
no worries
I found your order. Can you verify some information for me?
sure
Your payment wasn't processed. What is the credit card number of the card used?
do you not have that on the system?
Yes. I need to verify the information here to be sure it was the correct card.
it's the card ending in 8166 I don't feel comfortable giving away my full card number
I understand. Do you mind giving me the expiration date of the card?
Can I know who I am speaking to first
This is INCOM_NAME from Amazon Customer Service. I am find why your package has not been received
okay, are you at the Amazon headquarters?
Yes. I have your order summary here and it was flagged for incorrect payment information.
so the card details I entered was wrong then
Yes. I need the number and exp date on card to expedite the shipping to you
can I not just re order the heater myself
We have the heater on hold in our system pending payment.
Why do you need my expiry date, NAME? yes