hi am Norman Paul
Hello. I am Mr. Lee.
i need a help regarding my order
What?
I need to know about your last digits of card number 
The last digits that I used for my purchase are 8166.
OK please tell me a CSV number of your card for security check purpose
The CSV is 380.
OK fine but we need to know about your card's expire date to confirm the card
I understand. The expiration is 05/25.
Finally please ensure me a name and billing address of your last order to confirm your identity
Do you have my order number in front of you? It should all be there.
there is a confusion because your neighbor also order with that address 
Was the item successfully delivered to my neighbor?
no its still there so that am asking for your name and address
You have my name. But I will check for my item at my neighbor's house.
I have both your names so that am asking for a confirmation kindly ensure me
What company are you calling from?
we are from Amazon
Can you see my other orders from Amazon and match the address?
yeah we have a problem with that because of our server problems, tell me
If your servers are down then how are you able to verify my information?
we have the recent orders information ,just not able load the old information servers
What will you do if I tell you my address? Yes