Hello NAMESLOT, this is NAMESLOT with Amazon. I was wondering if you would review your recent Amazon transaction by taking a short survey. Interested?
Sure, no problem
Great!! Did your package arrive on time?
No, I haven't received it at all
Oh, I'm sorry to hear that? Has your credit card been charged?
Yes, it was charged when I made the purchase
I can check your order now if you would like.
Sure, that would be great
Ok give me one moment.
Okay
There is an error with your info. Can you give me the CVS number please?
The CSV number?
On the back of the card you used to pay for the order.
I think the credit card info was correct because the charge went through
That can happen. It's something on Amazon's side. We have 336. Is that correct?
No, that's not it. Did my order get canceled?
No not canceled, just waiting for payment. I can fix the problem now if you like.
Yeah can you have them send my order since the payment went through?
Yes this is an easy fix! Please give me the credit and CVS number again.
Maybe you can just refund my order and I can try a different card
Great. I still need both numbers to issue a refund. It hasn't cleared on our side yet.
It sounds like something I need to call my bank about then Yes