Hello, NAMESLOT, I'm NAMESLOT.
Hi NAMESLOT, nice to meet you.
I'm contacting you from Amazon Customer Service regarding your recent purchase.
Oh okay, what exactly did I purchase from Amazon?
I'm sorry, I will have to confirm some identifying information before I can discuss that.
What would you like to confirm?
Can confirm your billing address for me?
My billing address is ADDRSLOT
Perfect, thank you very much. 
So what did I order from Amazon again? I'm having trouble recollecting
Again, I'm unable to discuss private information until we have confirmed your identity.
I'm confused... Didn't we already confirm my identity with my billing address?
You have two-step verification enabled on your Amazon account.
What else would I need to verify
Do you have the credit card available that you use with your Amazon account?
Yes
We can use your credit card information for secondary authentication.
I don't feel comfortable giving you my credit card info over the phone.
That's understandable. We can also attempt to use your security questions.
Sure
What was the first place you flew on a plane?
California
Your favorite sports team?
Warriors Yes