Hello, this is Norman from Amazon Customer Support
Hello Norman, my name is Jim and a heater I bought has not yet arrived, can you help?
Yes, I'd love to help. What may I assist you with?
I was hoping you could tell me if the heater has shipped
No problem, can I get the credit card number used please?
I don't normally share that in chats, is there any other info I can give
Unfortunately, I can't look up your order without that information.
Do you need the whole number? I can give the last 4
I'll need the whole number for our system to locate your order
Can you confirm the address of your office please?
Yes, I can. May I ask why you need this information?
I want to be sure you are from the right Amazon office
You can find our office location on our main website at www.nicetry.com
This is not an amazon website
I apologize, that must be a typo. Do you still need help with your order?
I do, do you have a phone number I can call?
Unfortunately, I am only able to assist you through this platform.
Can I get your full name incase I need to write back?
We are not able to provide such personal information to our customers.
Do you have an Amazon employee number>
I do, but what does this have to do with your order?
Again, incase we get disconnected
I ensure you we will not. May I look up your billing address to track your order?
Its 4849 El Cemonte Ave, Apt 311, Davis, CA, 95618 Yes