Hi Jim, is all OK?
Hello. Who's calling please?
My name is Norman Paul, how can I help you today?
Well Norman you called me so I'm not sure. Why are you calling?
I hear that you bought somethingon Amazon and was unhappy with it?
Norman can you please confirm the number you are calling from?
Yes sure, 800-839-8892
And your company?
Amazon
You didn't identify that when you called. Why?
I understood you were expecting my call?
Norman I didn't catch your last name.
Its Paul, Normal Paul. Are you seeking a refund for your item?
What item was that again? Norman are you still there? Norman, I Can't hear you? Norman? Hello Norman? Yes