Hello, is this NAME?
hello
Hello, I am calling from Amazon customer service, how are you today?
Fine thank you.
That is good to hear. I am calling in regards to your recent Amazon Prime order.
Ok. What's the issue?
The payment method used was declined, would you like to update it now or cancel the order?
My credit card statement already shows that it's paid.
Can you provide me with the transaction number?
Can you provide me info to prove that you're really calling from Amazon?
My name is INCOM_NAME from the INCOM_ADDR call center.
Normally my credit card will inform me if it got denied.
Are you looking at the card ending in INCOM_NUM?
No. I'm going to call Amazon myself to check if you're telling the truth.
Okay, you can reach us anytime at REAL_PHONE.
Ok. Thank you.
Please reach out to us within 24 hours or the shipment of the order may be cancelled.
Ok. Sounds good.
Is there anything else I may help with today?
No thanks
Please hold the line for a short survey about your experience today.
ok No