hello thank you for contacting amazon customer service how can I help you
I recently bought a heater and it has not arrived
ok I can definitely help you with that may I have your name please 
Jim Lee
can you please verify your address
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
thank you 
can you tell me when my order will arrive?
no problem in order to check this can you verify your card number
I don't understand why that is necessary
I need this information to check for your order
should it not be in my file?
we don't keep customers card numbers on file 
okay. hold on I will locate my card.
sure 
Can I get your name and a contact number in case the chat gets disconnected?
sure my name is norman paul  and my number is 8008398892
thanks Norman. my card number is 5110-4300-0444-8166
 and also they csv number and expiration date
I don't feel comfortable giving that out. i already paid.
we will not make any charges this is just for verification purposes
where are you located? I don' think you should be asking this
2100 kings ct raleigh nc 27606 is the address
you work for amazon?
yes of course
how do I know that? yes