Good afternoon. Is this Mr. Lee?
Speaking. Who's this?
This is Norman Paul from Amazon customer service
Hi Norman. How are you today. It's nice to hear from Amazon! I must be important.
I'm calling because of the inquiry you sent to is about a missing item.
It's been a long day. Which item is that?
I would need you to verify that and your name and billing address.
Sure. What name do you have on the account?
Jim Lee
Is there a number I can call you back at if we get disconnected Norman?
I don't have a direct line. Can you give me your number just in case.
You called me. You must have my number.
I just called from the chat info. I don't have that pulled up at this time.
How can I be sure you're not a scammer?
I assure you I am just trying to help you with the purchase you didn't receive
Do you have a customer service number?
800839
That's not a complete phone number
800-839-8892
Great thanks. Where are you located/
Sir. You are not helping me. Have a good night.
How can I confirm your identity?
How can I confirm yours as you are the one who contacted Amazon
This was a call from an unknown caller. Yes