Good afternoon, Mr. Lee I'm Norman with Amazon Customer Service.
Hi there
I see that you recently made a purchase from us, is that correct?
Yes. I bought a heater which has not arrived yet.
Well I'm seeing here that your credit card was not processed.
Why ever could that be?
It appears as though we only have 15 digits entered into the system.
How can we fix this?
We can start by confirming your payment information if that works for you.
Any other alternatives?
Unfortunately, I cannot ship your item to you without first collecting payment.
Do I update my credit card myself or do you want my credit card number?
If I can get the number, I can process immediately and have the item shipped today.
What location are you assisting me from today, Norman?
I'm in Raleigh, NC Mr. Lee
I lost my wallet. You have a phone number I can get back to you, Norman?
Absolutely! It is 800-839-8892
Thanks, Norman. Or should I say, Mr. ...?
Paul. Norman Paul.
Alright Paul. Any other issue on my account pertaining to the arrival of my heater?
Simply the issue with the payment, sir.
Got it. That's all I will need for today.
Alright, just remember, the sooner we get it taken care of, the sooner you'll have your heater!
I am in no rush. Goodbye. Yes