Hello, this is Norman with Amazon Customer Service.
Hello Norman, I am Jim. I ordered a heater and it has not arrived yet.
Okay, well lets see if I can resolve this. Full name please?
Jim Lee
Okay, thank you mister Lee. Billing address please.
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
Thanks you. One moment while I input this into our database.
Can you tell me where my order is? Is it almost here? Has it shipped yet?
Well, Mr. Lee it seems like you heater never shipped. 
Well, that's frustrating. Can I please get the shipping fee refunded?
I can do that if you wish or order the heater for you from here. 
I'd rather just cancel the order and I will pick it up locally
If you wish. By the way, the issue was your card data was put in wrong.
Can you let me know what was put in the system?
Sorry, no that is against company policy. 
Okay, you can just cancel my order then.
I will see if I can.
You can't cancel? You can't ship? What can you do?
Calm down Mr. Lee. 
I am freezing over here!
And I am sorry about that. 
I would appreciate account credit for this hassle No