Good afternoon. May I please speak with Mr. NAME.
This is REAL_NAME
Hello Mr. NAME. My name is REAL_NAME and I'm calling from Amazon Customer Service
Okay. And what do you need from me Mr. NAME?
There seems to be an issue with your credit card. Could I have that number again please.
I'll need more details Mr. NAME. What is the issue?
The payment isn't processing and I'd like to get the details again for accuracy.
What details? My card number?
Yes please. We'd like to check the number and the other details so we can re-process it.
You already have my card number
It seems to be inaccurate. If you could give me the correct number we can re-process quickly.
Could you verify what I'm purchasing?
I don't actually have those details Mr. NAME - I'm in the billing department. Sorry.
I'm not comfortable moving forward with this transaction Mr. NAME
Sorry about that sir; it really won't take long and your order will be sent out.
Makes no sense to me that you would not have all of the details on the order.
It's just our system I'm afraid. Would you like to call me back to ensure security?
I would assume that Amazon's system would be pretty top notch sir.
It is. For security reasons all departments are kept separate. My number is REAL_PHONE.
I will call the number and we will take it from there. I'm skeptical
I understand Mr. Lee - can't be too careful these days!
Could you verify my mailing address?
The address we have is ADDR. Is that correct?
Could you verify the 3 digit code on the back of my card? Yes