Good evening!
Good evening, how are you?
I am great, how are you?
Well, thank you.
Great! I work for customer service on Amazon.com.
Okay, to whom am I speaking?
This is Norman Paul. You recently ordered something from our site.
Oh that's right. I placed an order and it hasn't come yet.
Well, I apologize. It looks like the credit card information we have is invalid.
Hm. that's odd. Can you read to me what you have?
Well Jim, I have 1224-6600-9876-2456 exp 12/22, csv is 234
Yes, that is incorrect. May I update this payment method online?
You certainly can, I am also able to take this payment information as well.
I prefer to update online.if I change my mind can I get your contact info?
Jim, I have your address as 345 King Lane in Baltimore, MD is this correct still?
No, that has never been my address.
That is odd - and might also be why you never got your package. 
I think it might be best to cancel the order altogether
I can certainly do that, however I would like to make sure you get what you ordered.
I don't really feel comfortable giving out private information on the phone
I understand. I want to assure you we are on an encrypted line.
Is there any way to verify that?
We are verified through our local telephone network that it is 100% safe and secure
Okay... who is the local telephone network that you use? yes