Hey, how can I help you?
hi, I bought a heater on Amazon but its not here yet
Okay, would you mind providing a few details so I can look your order up?
sure, my name is NAMESLOT
Thanks. What is the correct shipping address so I can pull up UPS tracking?
ADDRSLOT
Payment was made with a Visa card? 
yes
Can you confirm the card number please?
Can you not find the product with the information given?
Our policy is to confirm payment so your account can be confirmed
can you look it up by phone number?
No. If you would like the location of your heater please provide the information.
Can I return the heater?
Not without the requested information.
I'm not sure where you live but I don't need a heater in June any longer.
You ordered it not me. 
I order the product in Feb, its now june
 I can give out information once I receive what we need to confirm identity.
May I ask who I am speaking with?
Amazon.
your name is amazon?
You are speaking to Amazon Customer Service.
ah yes yes