Hi! This is INCOM_NAME. I am here to help.
Hi NAME, this is INCOM_NAME. I'm calling regarding an item that I ordered a while back. It hasn't arrived yet.
Am I chatting with NAME?
Yes this is INCOM_NAME.
FAntastic! Ok, I'll need a little information to help track the order.
Ok. It should already be showing on my account.
I do have your account pulled up however it is missing some details
Hmmm like what?
It appears that the credit card information is missing details to complete the purchase.
That's kind of weird. What details?
It shows you used a Master Card and the card was denied
Oh. It's a VISA. If you try running it again it should work.
NAME would you please verify that you are at ADDR
No that's not correct. What was your name again?
This is REAL_NAME
Thanks REAL_NAME. Try looking up my account again. REAL_NAME.
I have your account up on the screen. Please provide your current address.
You should have it.....what is it showing again?
ADDR. Please provide your address associated with your Visa.
I've never even lived there. Where were you calling from again?
I am in INCOM_ADDR
Is there a number that I can reach you at, in case we get disconnected?
REAL_PHONE.
Thank you. My address is in INCOM_ADDR do you have that on record?
I'm showing ADDR, Would you provide the correct address to update your transaction.
INCOM_ADDR.
Great, now to complete your transaction could you please verify your Visa card number
That's already on file. Now when do you think my item will arrive? Yes