Hello, I am NAMESLOT with amazon
Hi NAMESLOT
I see you have purchased something with amazon?
I regularly do, why?
I believe there is some kind of recall on one of the purchases you have made
Would you be able to confirm the item in question please?
It was a home purchase, would you be so kind as to confirming some information?
I've bought many new items from Amazon recently, could you confirm which?
Unfortunately, we can not
I would have thought being a staff member you would know?
We normally do, but the product has left our facilities and is at a warehouse
You should have the booking details there.
Yes, but we need to confirm some information in order to get your purchase on the way
I thought the issue was regarding a product I'd already purchased?
It is purchased, but still at a warehouse so the purchase is considered incomplete until authorized 
Which information do you require?
The billing address would be the first step.
ADDRSLOT
And the name of the purchaser?
You should know that information as you are calling?
Your full name. Just in case if it is different from the purchase name
Could you confirm the details from where you are contacting me?
ADDRSLOT. ADDRSLOT is our address
As I'm cautious also confirmation of your number please?
PHONESLOT
Amazon tell customers not to speak unless the person can confirm order details yes