Thank you for contacting Amazon Customer Service. How may I help you today?
Hi , I ordered a heater and it was damaged
I apologize. Can you verify your name and billing address so I can look that up?
NAMESLOT
Thank you, and your billing address?
ADDRSLOT
Great, one moment while I look up your order history. 
Ok Thanks
I have located your order and can provide a refund to the card you paid with. 
That sounds great
Great. To begin, I will need the card number and expiration date
5110-4300-0444-8166   05/25
Thank you. Next, I will need the CSV number from that card.
CSVSLOT
Thank you, give me a moment while I enter that information. 
sure, take your time : )
Everything looks good. You should be seeing your refund in 3-7 business days
Great !
In the meantime, is there anything else I can help you with?
No That was it , Thank you so much for the good service
You're welcome. Would you like to participate in a survey?
Sure will
Thank you, the survey link will be sent to your email. Have a great day!
Thank you and you have a great day ! no