How was your purchase?
it didn't arrive, where is it?
What's your name?
NAMESLOT
Billing addresss?
can you just look up my name?
No, the system's down today, Sir!
then I'm not sure how you will be able to see why my package hasn't arrived
Obviously, I can call my supervisor!
Is her system not down?
She backs up the latest results of tracking information.
If the supervisor looks up my name, can see see if my package is delayed
Yes, she can. 
Ok, NAMESLOT
We will need your address as well, NAMESLOT.
Its in ADDRSLOT, NAMESLOT in ADDRSLOT
I'm gonna need more than that, NAMESLOT.
Well, sorry, I can't give you more than that. Only one NAMESLOT in Davis
There are 437 people in the U.S. named NAMESLOT. 
lol, May I have your name please?
My name is NAMESLOT; pleasure to meet you. Welcome to Amazon Customer Support.
Hi, I'm basically done with this conversation,  wheres the done button?
I'm sorry, Sir, we'll need to continue this discourse a few more minutes.
Ok, Normal. Where is amazon located? yes