Hello there and Merry Christmas. My name is REAL_NAME and I am calling from Amazon
Hi NAME! What can I help you with?
Am I speaking to a NAME? There is a problem with your recent order
Yep, my order never got delivered. Do you know why?
I am afraid your card has expired and I need to take further details.
It is not expired. What expiration date did I enter?
I am afraid I do not have that information to hand. Can I take more details?
What details do you need?
Card number, CSV number, expire date, name and billing address.
If you need all that information, how do you know it is expired?
because your initial payment was rejected
Where are you calling from?
I am calling from the FAKE_ADDR customer service depot
What is the number you are calling from, my phone did not say
My number is REAL_PHONE
Great. Thanks. I guess I need to order the thing again?
yes. I can arrange this for you with your card details.
But I don't want to give you the number, in case this is a scam
Please, sir, I can assure you that this is 100% legit.
Well, maybe I will call you back, just to check
That is no problem at all sir. Please have your card to hand.
But I ordered it on line
It would take you a long time to redo the order. I can prioritise you
But I am a prime member
Thank you sir and enjoy your day!
Should I call you back? What is your extention? yes