Good morning, my name is NAMESLOT from Amazons customer service department. how are you?
Hello, I am well thank you.
 great thank.I understand you have requested a refund on a recently purchased item correct?
Yes, the item never arrived.
My apologies for that. May I have your CC # to start the refund process
Isn't all of my info already there in my account?
Unfortunately due to new privacy policies I don't have access to your personal info. 
I thought the process was automated anyways. is that not the case?
No unfortunately not. The automation is only on purchases (buy now) button.
I see. NAMESLOT, right? What is your employee id, for my records of the transaction.
Correct. My employee I.D # - 8398892.
Ok great. And call back number in case i have any questions?
Call back # is PHONESLOT. Lets start this refund CC #, CSV, Expiry please
First, what call center are you working out of? I assume the closest to me
I work at head office which is not relevant to processing the refund.
Sorry, just need to verify before handing out cc info over the phone.
Sorry sir, Im not comfortable providing you with my physically location
So where's amazons head office anyways? Not asking for your home address lol
The address again is not needed to provide the refund. Do you want to proceed?
well of course I wand my refund
I need the credit card info please
Yup that's on the order details page yes