Okay, Mr. Lee, how can I help you today?
Hi there! I have a problem with an order.
Okay, which order is this?
It was for an indoor heater unit.
I see the order here. What was wrong with it?
It still has not arrived.
Sorry to hear that. It seems the item is on back order.
Ah, what are the next steps to be taken?
The item won't become available until August 16, 2019.
Would it be possible for a refund?
Of course. It seems you paid for this item with a card. Is this correct?
Yes indeed.
Just for confirmation, could you give me the card number associated with this order?
5110-4300-0444-8166
Perfect, thank you. When does this card expire?
5ÔÂ25ÈÕ
Thanks. As a verification, what is the CSV number on the back of the card?
380
Fantastic, Mr. Lee. Now for your billing address, do you still live on Forester Avenue?
I do not, no. Here is my new address.
Okay.
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
Perfect. Please wait 3-5 business days and that refund should be processed.
Excellent, thank you!
You're welcome. Is there anything else I can help you with today?
No, that will do it. Thanks! No