Hello NAME,  Welcome to Amazon chat support my name is INCOM_NAME  opid: 8675365 , and I would like to talk with you on your recent purchase from our site.
Hi NAME, I purchased a space heater to my address and it hasn't arrived yet.
Ah yes that is what we need to talk about
Do you have any information for me?
According to our records we over charged you
By how much?
Well actually the whole price, as the heater is in recall
Since when?
We received a recall notice from manufacturer and had to pull it from stock
I'm asking when you received this recall notice.
It was last January 2017, but we never purged the item from inventory
Why did it take you so long to inform me?
We are sorry and wish to make amends, all we have to do is verify your info
I don't have my info right now.
If you can get the card you used for purchase (or bank info) we can refund today
Can I reach you at your number when I have time to give my info?
Currently only our dept is handling this request, and we are offering a $75 giftcard
I'll need a phone number that I can reach at a later time.
REAL_PHONE Please ask for NAME,
What is the headquarter location I will be directed to?
REAL_ADDR
Thanks NAME, I'll be sure to inquire further when I have time. Yes