Hello, my name is Norman. How can I help you?
Hi, Norman - Jim Lee here. Actually, you called me.
Do you have a question regarding your Amazon order?
Oh, Amazon! Yes, the heater I ordered hasn't arrived.
I'm sorry to hear that. I will assist you with this issue.
Can you check to see if it has been shipped?
Yes Mr. Lee. For security purposes please provide your address.
My address is 4849 El Cemonte Ave., Apt 311, Davis, CA 95618.
Thank you for that for information. And the credit card used for the purchase.
I'm not sure which card I used. It should be in my Amazon profile though.
In order for me to assist you, I need that information.
Amazon enters the stored number automatically when I order. Please check my account.
I understand, but for security you need to provide me with it,
I believe it is a Visa ending in 8166.
I will need the card's full information.
I don't have it stored. Do you have a supervisor I could speak with?
For a supervisor, please contact 800-839-8892.
Thank you. Would you be able to help if I give you the order number?
Yes.
My order confirmation number is 37822984.
Thank you. I am not finding any information with that number.
Then I'll try to check it online or call the number you gave me.
Okay Mr. Lee. I am sorry I couldn't help you.
Thank you for your help, anyway.
Have a good day.
Thank you. Goodbye. Yes.