Hello, My name is Norman, how can I help?
Hi, Norman. I'm doing well. How are you?
I am well thank you, and how are you today?
I'm good. Will you be able to help me with the status of my order?
I;d be happy to. What is the issue you are having?
I have not received the heat I purchased.
I'd be happy to help. Can I get your first and last name please?
Jim Lee
Great, thank you, Jim! And what is your billing address?
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
In order to trace your payment/order, I will need to know what method of payment was used.
I use a credit card. are you able to see my order?
I am having a hard time locating it, Please provide the card number used.
shouldn't you have that information?
I have not found your order by name or address unfortunately. 
is there a phone number I can call in to?
Yes, my the phone number is 800-839-8892
What is the address to the headquarter?
Our address is 2100 Kings ct, Raleigh, NC, 27606
is the wealther nice down there this time of the year?
It is beautiful here today, 22 degrees and the sun is shining.
who do I ask to speak with when I call?
You can speak to an agent, or, ask for me direct. My name is Norman Paul
ok Norman Paul. I will call to verify my information yes