Hello, how are you doing today?
Hello! I am good, how are you
I am doing well. How as your experience been with Amazon?
It could have been better. Are you inquiring about my order that did not arrive yet?
Yes, do you have the order number so we can check the status?
I unfortunately do not
We can also look it up by the credit card you used for the payment
5110-4300-0444-8166
Thank you. Can you confirm the address you had it sent to?
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
Thank you for your patience. Is this the billing address?
Yes
Great. The transaction did not go through. I can put it through now and rush relivery.
So I should not have a charge on my card for the first transaction?
There may be a charge, I can confirm that with the expiration date and CVS. 
Can you tell me what didn't go through? i want to make sure its the correct item
Sure! Have you received any of your order so far?
I only made one order from Amazon that I am aware of
There is a note delaying delivery. I apologie and can fix this right away.
Can you tell me what item it is for though
The item was purchased three days ago by a Jim Lee.
And what is the item description?
I can pull that information up, can you confirm your date of birth?
Not needed. I just want to make sure the right item is being reordered Yes