Hi - My name is Norman from Amazon, how can I help you today?
Hi I am still waiting for a heater I purchased to come
OK, let me look to see what the issue may be. I will be right back.
thanks
Thanks for your patience, it looks like there was an issue with your payment.
It shows it went through
Not on my end, could you verify your credit card number for me?
I have my account pulled up
Ok, please verify the number and we can go from there.
I have the order number
Ok, what is the order number?
PK54321
Thank you, just a moment.
yep
Ok, I have verified the order number but it still says payment has been declined.
The payment went through, still no heater
I am not sure how you show it going through. We cannot send without payment.
I will contact a superviser thank you
I can contact my supervisor here if that would help.
ok
Hi - my name is Cindy - I am Norman's supervisor, how can I help?
I have not received my heater after 3 weeks of waiting
I am so sorry for the inconvenience. Lets try to get it resolved now.
thanks No