Hi there! How's it going?
Hello. Who is speaking?
My name is Norman Paul. Who are you?
My name is Jim Lee. What are you calling about Norman?
I'm calling in regards to an item you purchased on Amazon. 
Oh, is it about that heater that I ordered weeks ago?
Yes. Your credit card did not process for the heater.
Oh, really? Why is that?
It looks like one of the numbers were off for the card. 
Does that mean someone else's card might have been charged for this?
No, it didn't actually go through on any card. Can I have your card info again?
Why do you need it?
We can offer free 2 day shipping for it with the payment today. 
Could you just not read the number to me? I assume you have my info.
The number is actually encrypted, so I can't see any of that information. 
Then how do you know one of the numbers was off?
Our billing team let us know that the card number we received was incorrect. 
Okay. Could I not just go on Amazon right now and just reorder it myself?
We only have 1 left. We've put it on hold for you pending payment.
So it would be on hold on my account on the website also?
Since it's on hold, it's listed as not in stock on the website. 
Could you not just add it to my account's cart?
We are a third party, so we can not control your cart. 
Do Amazon normally have third parties call about these things?
Since it's our product and it's out of stock on Amazon, yes. We handle payment issues.
I do not feel comfortable giving out my card info to some guy on the phone.
Sir, I understand completely. I can go ahead and take this off of hold for you.
Yes, please do that.
You will not be able to purchase this item because we have another person behind you. 
That is fine. I can always order a different heater elsewhere from someone more reliable. No