Hi, NAME, how are you today?
Hi, I'm doing well. Sorry, I don't have your name. How are you today?
Great to hear. My name is INCOM_NAME, and I'm with Amazon HQ in INCOM_ADDR.
Do you have a phone number I can write down in case the call drops?
Absolutely! REAL_PHONE. Your Amazon order was flagged, do you have a minute to confirm details?
Absolutely, what do you need?
First, can you please confirm the last 4 digits of the card number used?
I don't have my credit card on me right now, is there anything else?
Let's start with the name on your card - you entered NAME, is that correct?
Yes, that's my name.
Perfect, thank you. Can you confirm your billing address?
Can I ask what you have on file for me? I have 2 addresses.
Unfortunately, until I verify your identity, I am not able to release any personal information
Is there any way for me to prove who you are?
Sure, I'm REAL_NAME with Amazon. Please call REAL_PHONE with my ID 42680 to confirm
Okay, that sounds good enough for me.
Excellent, let's start with your first address?
REAL_ADDR
Perfect. Now, to process your order, I need to verify the card you used to purchase.
Do you happen to know why my Amazon order was flagged?
Unable to verify card; which usually means the card number was mis-keyed
Oh gosh, that doesn't sound right. I have my card saved on my account. yes