Hi, is that NAME?
May I ask who's calling?
Good morning sir, this is REAL_NAME from amazon.
Oh! How can I help you?
A number of customer orders didn't get dispatched due to a payment problem.
Ah yeah my heater hasn't arrived! Do you know when I can expect it?
Yes, that got stuck. I can get it processed very quickly and you'll have it this week.
I would appreciate that! Do you need anything from me?
Can I check the shipping address with you?
Sure
I just see the amazon address here - could you read your address to me?
You have the one for INCOM_ADDR right?
I actually don't see it here, unfortunately
That's weird, that's my main address so it should be the first thing on there
Yes, it's only showing an amazon address, sometimes there's a snag in the system.
Is it showing any of my information or do i need to redo it all?
I think we just need the address, then the payment details.
Ooh should I do it from the app so I can get a receipt?
I will be able to send the receipt to you after I process it here
My email address is showing up right? I use it to login
I won't see it for security reasons but the system will mail you the receipt automaticall
So you don't have any of my information on file? yes