Hi. My name is INCOM_NAME from Amazon.com. You recently made a purchase from us and we are having trouble with the credit card information.
Hi NAME. I already paid for the heater. I should have received it by now. What is the problem?
When we were trying to process the transaction it was declined.
So do you have the number of the credit card that was declined?
I have all the information here. Can you verify the information to me?
You give me the card information and I will tell you what to correct.
 I have the card number as NUM
Not even close. You must be talking about another person. Do you work for Amazon?
I do. I'm a member of the Amazon Customer Service Staff located in INCOM_ADDR
Do you know my name? My address? Where's my heater?
I do know your name Mr NAME. Can you give me the correct card number?
You called me from an unknown number. Please give me your name.
My name is REAL_NAME from the Amazon Customer Service Staff.
Where is your location? Do you have a number I can call you back at?
We are in INCOM_ADDR. Our number is REAL_PHONE
I tried calling and told them your name and they didn't know you?
I'm sorry I misspelled my name. It's INCOM_NAME. Not FAKE_NAME. I apologize.
I just called Amazon at PHONE and they said they couldn't find you.
That must be a number from another branch of our Customer Service Staff
Ok.  What kind of music do you listen to?
I like all kinds of music. I'm a little more of a rock.
OK try this credit card number FAKE_NUM Yes