Hi there I am an amazon worker how may i help you
Hello. I'm NAMESLOT. I purchased a heater and it never arrived.
may i get your last name and address
I'm not comfortable giving out that information
i can't look up any information on your heater without it
You should have access to the order number already, and shouldn't need any private info.
i'm just customer service NAMESLOT, i can't look up anything without your information
Alright, well I'd like to know your name before I give out my private information.
my name is NAMESLOT
Where are you located? I want to be sure I'm not speaking to a scammer
ADDRSLOT
Do you have a phonenumber I can reach you at if my order never arrives?
PHONESLOT
Thank you. Do you like being a customer service rep for Amazon?
i am not allowed to answer questions like that i need your address sir
Is my address not on file already?
no sir i need your address to locate your order
Tracking shows it isn't lost, just late. Do I just have to wait it out?
yes, but I could locate where it currently is with your address.
I can see it's in Iowa, but it's three days late. Can you refund shipping cost?
to do that i'd need your last name and card number
You should be able to refund it without that information
sir the only information you've given me is your first name can't do anything with that
I'm not comfortable giving out private information. I'll just wait on my order to arrive. Yes