Hello how are you doing Mr. Lee?
Fine, thank you. Whom am I speaking with today?
My name is Norman and Im with Amazon Processing Center
Oh, thanks for contacing me. I haven't recieved my heater.
Well than let me process that directly for you
Ok, thanks for looking into it.
You are very welcome and I apologize for the inconvenience 
Yeah, I really need the heater to arrive.
I see here there was a issue with the payment method you used
Oh no. It was already charged to my account, I just need help locating the package.
I see here that it was a hold charge and did not complete transaction 
Ok.  Should I call my credit card company to resolve then?
You could, but it maybe weeks till it is processed
Weeks? Why so long. They usually resolve issues fast. Amazon does too.
If I retake your order and payment right now, I will have it overnighted
Oh, that would be great!
I will even take off 25% the final cost AND give you free next day delivery 
Oh wow, thank you. My in-laws are leaving to Alaska Thursday, so that is perfect.
Fantastic, We value you being our customer. Will this be Credit today
Sure, I will use a credit card to pay, the one I have on file should work.
Could you verify the last 4 digits and CSv number please for security reasons
Yes, CSV is 380 and exp date is 5/25.
I cant seem to verify that card is on file, could you please type in the numbers
5110-4300-0444-8166
Thank you Mr. Lee,I just processed your heater order with discount  
Thank you! Have a good evening. no