Hi my name is Norman
Hi NOrman, HOw can I help you?
I'm an Amazon Customer Service rep, and I see that you've purchased something.
Oh yes I did, a heater and it has not yet arrived
I apologize for the delay. The payment has not been processed.
oh why not?
The card information was entered incorrectly, but I can help you with that!
Please do
No problem! I would need to collect a few information from you. First, your card number.
I am confused, shouldn't you already have that on file?
Yes, but the card information you submitted was incorrect hence the delay. 
Please repeat the number to me and I will confirm it
Unfortunately, I cannot reveal the number since it was not verified as yours. 
Can you give me something to verify that you are real?
I can verify your name, Jim Lee, and that you've purchased a heater from Amazon.com
I mean something about the card
Again, I apologize, but I cannot disclose any card information due to security reasons. 
I cannot either, this feels like a scam
I understand, but we cannot share private information with someone that might not actually be our customer.
Can you give me your address and phone number?
My phone number is (888) 280-4331. Amazon.com, Inc. Customer service PO Box 81226 Seattle, WA 98108-1226
Thank you, I will contact Amazon through their website and I will solve this issue
I want to assure you that I am one of Amazon's Customer Service Representatives.
I will verify this with Amazon Yes