Hi, Im NAMESLOT with Amazon Customer Service Staff.
Hi NAMESLOT
I am looking to reach out to you today due to an error with your Amazon Order.
Ok
There was a billing issue due to a safety protocol.
What kind of issue
There was a breach for safety control, we have to verify some information. 
What do you need to verify ?
Mr. NAMESLOT, I need to verify your card.
Ok
Can you verify your Card number for me?
You should have it on file
Correct, thats why im asking you to verify it.
I have no way of verifying you are really with Amazon
I can be reached at PHONESLOT. 
Ok I will call you
ok. be advised we are experiencing longer calls than normal.
No problem can I get your name or extension
NAMESLOT. i have no extension its a call center.
Ok thanks NAMESLOT I will call
ok. We are working to resolve this issue. your order may be delayed.
I understand but I want to be sure you are with Amazon yes