Hello
Hi.
May I have your full name please?
Why do you need my full name?
For your account lookup and verification
What account?!?
You are awaiting an Amazon package that hasn't arrived right?
Oh yes, I ordered something from Amazon... but you contacted me, so you should know my information!
Yes but we need to verify the account owner
You contacted me without knowing who you were contacting? What's your name?
REAL_NAME with Amazon Customer Service
Hi NAME.... where are you located?
FAKE_ADDR
And what's your phone number in case we get disconnected?
FAKE_PHONE
Ok, what product are you saying hasn't arrived. I ordered alot and haven't checked my deliveries.
A heater ordered from Amazon.com on December 8th
Oh ok. that may be something I ordered.
And your name please?
What's the credit card number you have on file?
Its showing the payment was declined due to expiration
Oh no! Do you have the last four digits of the card? yes