Hello! How may I help you? Did you have a question about your recent transaction?
You called me. Who are you?
My name is INCOM_NAME! I'm here to help you with your Amazon purchase.
Why are you calling me?
I was told you had an issue with your last Amazon purchase
Yes, but why are you calling me?
I work with Amazon Customer Service, I'm here to help with your billing issue.
I have no billing issue, I am just waiting for my order
You haven't received your order yet?
No. I think I'll just cancel it
Would you like me to track it for you before you cancel it?
I can look that up on line
I have access to the post office's records and can see what's taking so long.
Where are you calling from?
The Amazon Customer Service headquarters in INCOM_ADDR.
What is the phone number?
REAL_PHONE
and your full name?
REAL_NAME, with Amazon Customer Service
Well, Mr. NAME, I can look up what I need on line
If you send me your billing address I can tell you why your package hasn't arived.
If they had already shipped it I'd have a tracking link
I'm offering to see what's going on with the order.
I'll check it myself on my account. It hasn't shipped yet yes