Hi my name is INCOM_NAME
Hello NAME
What is your name
My name is REAL_NAME
What can I help you with today?
I ordered a heater on Amazon, and its still not here yet
I'd be happy to check for you. Please provide your Amazon Acct Number
My account number is 946285973629
Okay thank you. I am able to see now that the card information was declined.
Oh and why is that?
The exp date was entered incorrectly. Please provide correct card information in order to proceed
And who am I speaking with today again?
INCOM_NAME with Amazon customer service regarding account number 946285973629
May I speak with your manager? Just don't feel comfortable giving
Hello I am the highest supervisor and I will help if you provide card info
I just am not really sure this is Amazon, is there anyway you can confirm?
Yes my number is REAL_PHONE REAL_ADDR
And your name is?
REAL_NAME but you can call me INCOM_NAME
I thought I was speaking to the manager?
I REAL_NAME, am the manager, I have been in this department for over 20 years
Ok one moment for my information Yes