Hi NAME, I'm INCOM_NAME and I'll be helping you with your Amazon order today.
Hello
Why are you reaching out to Amazon Customer Service?
My order from Amazon hasnot arrived.
I'm sorry about that. To look up your order, I will need your card info.
You can use my phone number to search the order
Absolutely, let's try that. If you have an order #, that may work too.
Actually, I don't have the order number
That's okay. Can you provide me with the phone number and address?
Phone number is REAL_PHONE
Searching for order...my system's having trouble finding it. What other info can you provide?
My first name is INCOM_NAME
Last name NAME?
Yes
Can you verify your order with the billing address and last 4 digits of card?
last 4 digits of card is INCOM_NUM
Thank you! And what is the billing address on the order?
I don't give billing address on chat
Sir, I'm afraid I'm unable to locate your order without more information.
What is your name?
My name is INCOM_NAME.
Did you find my order in your system?
I have not. I apologize for the inconvenience.
Are you from Aamzon Customer Service department?
Yes, and I would like to help, but I need the billing address
Okay
Can you send me your billing address?
sure
Great, what is your billing address?
Can I call your number to verify you are from Amazon customer service department? yes