Hello Mr. NAME! My name is INCOM_NAME.
Who are you?
I am a part of Amazon's Customer Service Staff.
Ok how can I help you?
I hear you're having issues with your order.
I bought a heater and it hasn't arrived yet
That's unfortunate! Are you able to confirm some information?
Ok
What is the mailing address that the heater was sent to?
REAL_ADDR
Ok, that checks out. Can you confirm your credit card information was correct?
I'm not providing credit card information over the phone
I understand Mr. NAME. This chat is monitored and confidential.
Should I go on the website and re-enter my information?
 I am not able to refund you in that case.
I don't need a refund, I need to know where the order is.
It looks as if you entered the incorrect credit card information and the order has not shipped.
I don't have my wallet. What number can I call you back from?
Call me at FAKE_PHONE. Please do so as soon as possible so this can be resolved.
Who do I ask for when I call?
This is INCOM_NAME.
Where are you from?
I work at Amazon's Support Center on the east coast.
Ok thank you.
Have a good day.
Can I get your ID number before I go? Yes