how can I help you Mr. NAME?
I bought a heater from Amazon; it has not arrived.
how did you pay for it?
I used a credit card.
ok was your name on the card?
Yes, who am I speaking with?
I'm REAL_NAME, Customer Service Agent
Can you prove it because I dislike to give out information over the phone?
my phone is REAL_PHONE and work out of the INCOM_ADDR Amazon office.
Great, so what about my heater that has not arrived yet?
 I'll need to look up the purchase - I can use the credit card you placed
Go ahead and use it.
I need you to verify the credit card and code before going into the system
So what do I do?
please tell me your credit card number you used to buy the heater.
REAL_NUM
ok thank you. I'll need the 3 digit security code, expiration date as well.
REAL_CSV--REAL_DATE
is the address used for the heater the same address of the billing?
Yes,REAL_ADDR
Perfect Mr. NAME. I will research and call you back when I investigate. Which phone number?
Don't you have it already? no