Hello! I am part of Amazon Customer service
Hi. I am still waiting on my heater to arrive.
Okay great! Can I confirm your name is NAME?
Yes, I am Mr. REAL_NAME.
Great! For me to confirm your order I need to verify some info from you
Ok, your number showed up as unknown. What is your name and location?
You are speaking on an online chat, there is no phone number involved here, Sorry!
What is your name?
My name is REAL_NAME. I still need to verify your information for your order
Sure.
Can I please have your billing address that matches the one on file?
Ok, wait a minute. Did you send the heater to my billing address?
The Shipping address matches the Billing address here, still needs verification from you
Ok, that maybe the issue then. Where is your location? I know it should had been her.
The location of my office isn't relevant to where you order is Shipped.
Ok, well I live on INCOM_ADDR.
Great! It's a match. May I have your card number as well for confirmation.
I dont feel comfortable giving out my credit card. Do you see an issue with my order?
We need to confirm the Credit Card Number on file to prevent fraud.
Well I used my Mastercard, the last four digits are INCOM_NUM.
I'm sorry, without the proper information I have no choice but to cancel this order.
Oh no! Why are you cancelling my order? No