Hello Mr. NAME. My name is INCOM_NAME. I'm with Amazon Customer Service. How are you today?
Hi NAME
We're contacting you about a recent purchase you made on Amazon.
Sure
We'd like to issue you a credit because the item took too long
oK, Thatas great.
I just have to verify a few details. Your name is NAME, correct?
Yes
Please verify the credit card you used on Amazon.com most recently
Amazon normally does it automatically
This is a new program for issuing credits. We must verify.
You can credit the Amount to the same card which I used for the purchase
We have both a Mastercard and Visa here on file
You can choose any One of those
In order to credit, I need to verify the card details
You can let me know the details, I will confirm the same.
ok. Name on the card is NAME
correct
And you made this purchase in the last 2 weeks
Yes
Ok. Your billing address please?
REAL_ADDR
Perfect. And the expiration date on the card?
REAL_DATE
Great. I just have to double check the card number and CSV
Please tell me the same frommthe records, I will confirm it Yes