Hello. How are you today? I am FAKE_NAME from Amazon Customer Service. You had a recent order from us.
Hi NAME, yes I did and unfortunately it hasn't arrived yet
I will check it. Can you please tell me the billing address, Mr. NAME?
will the order number do instead of the billing address? that way you can easily track it
It would help of coursel, but I will need to check the address and some information too.
if you pull up my order via the order number, you should have all that information
Ok let's start with the order number then.
where do I find it?
the e-mail you received. If easier, I can use the address or credit card number
since when does amazon ask for a credit card number?
I am trying to retrieve your order. These are the 3 things I can use.
I don't feel comfortable giving a stranger my credit card number
Of course. But I am from Amazon and you can give me the address instead.
my address is already in the amazon system
Yes, but you did not give me the order number or address or card no. to retrieve.
if you have my phone number then you have my address
Unfortunately, our system does not work that way. Unless you give me information, I can't help you.
may I please speak to your supervisor then please?
Sure, but you need to call our customer service line yourself. I can't transfer this call.
I thought you're with customer service?
I am. But I can't transfer this call as I could not confirm your identity.
fine then, please give me the customer service number. thanks
You can find it on the web page you placed order.
so you don't have it then. have a good day sir Yes