Hello, Mr. Lee. How are you doing this evening?
I am great, thank you very much.How are you and may I ask who is speaking?
The reason I am reaching you today is the past due balance on your account.
what is your name and what company are you with?
My name is Norman Paul, I'm with Amazon Customer Service.
Norman from my knowledge i do not have a balance past due
We're showing your account in past due status for 15.09, This isn't your balance?
No this isn't my balance, I bought a heater from Amazon and it is missing
Let me verify some information with you, Mr. Lee. Can you verify your billing address?
my billing address is 4849 El Cement Ave apt 33 davis CA 95618
That is correct with the account. Would you be willing to verify more personal information?
no i would not feel comfortable doing that, can you verify you actually work for amazon
I can provide you a number to call and verify with the company during business hours
yes would you be able to provide me with your number, and where you are located
800-839-8892 Our office is located in Raleigh, NC.
thank you, i appreciate it
Thank you, Mr. Lee. Before you go, are you sure you don't want to settle the balance?
could you tell me what the balance is for?
I'm sorry, sir. I can't give you any more details until you verify some more information.
what kind of information are you looking for
You have a payment card linked to your account. Can you read me the last 4 digits?
where is my heater, and what is the balance for
I can't provide you any details until you verify your information
would you be able to help me order something else
I'm sorry, sir. We have to verify the account and your holding of it
if i give you the four digits do i have to provide anything else
Unfortunately, I will require more information.
what kind of information Yes