Thanks for contacting Amazon Customer Service, how can I help you today?
Hi, my name is Jim. Who are you?
My name is Norman from Amazon Customer Service
How are you doing Norman? Why are you contacting me today?
I found that you have an issue with your order and I would like to help you
I don't have my order number with me, which product can you help with?
I cannot see what you've ordered, I will need your payment information.
Norman, I have several payment methods.
Which payment did you use the most recently on Amazon?
I will need help in remembering, do you have the last 4 digits of the card?
I do not. I can't see that information. Do you have another payment method on hand?
Can you tell me what kind of issue my order has?
There was an error with your card number
Norman, which location are you calling from?
I am calling from Amazon Customer Service office in Raleigh, NC
I have a few cards with me. Do you have my purchase history?
I cannot see that information. I am calling about your recent order I've been alerted about.
Ok, do you have instructions on how to look up my recent order?
Your order history is on your Amazon dashboard. I need a payment method to help complete it.
Sorry, I'm still learning how to use Amazon.
No worries, I can help. I will just need your credit card information to complete your transaction.
I believe I bought a heater and it has not arrived.
Do you remember which credit card you used for this order?
This is a big purchase. Is there a phone number I can call to verify?
Done
Excuse me, done? Yes