Hello, how are you today NAME?
Not too well. I ordered a heater on Amazon and it hasn't arrived yet.
That is what I was calling about. I am with Amazon Customer Service.
Oh, great! Do you know why I haven't received my heater?
May I know what credit card you payed with?
First, do you have any proof that you're an Amazon employee?
Well, you can all me back at REAL_PHONE.
And could I get your name, please?
My name is REAL_NAME.
One last question Mr. NAME. What Amazon location do you work at?
I work at REAL_ADDR
Okay, that seems to check out. And why did you need my credit card again?
To be able to check on your order status.
But wouldn't it be logged in Amazon's systems if I already put it in?
I assure you this is standard proceedure.
could you walk me through the steps of the procedure?
I received your name and item you ordered
Would you happen to have my billing address? Or date of purchase?
No, I just have your name and the heater you ordered.
As a customer service rep, shouldn't you have that information?
Once I have your card, I can verify purchase and get other info.
I am skeptical to give you my card if you cannot provide any information.
Sir, it is up to you. But I cannot help you if you don't.
I'm sorry. I think that I'll find help in a more secure way. Yes