Good morning Jim, Thank you for contacting Amazon Customer Service about your return. My name is Normal, How can I help?
hello Norman, i ordered a heater and have not received it.
The item was marked as delivered. We can process a return.
The item never came. How are we going to do a return with no item?
We will just refund your card. Can you verify your name and shipping address?
Jim Lee 4849 El Cemonte Ave Apt 311 Davis CA 95618
There is not cc on file. Please provide the information for the refund card.
It should be on there with all the rest of my information.
You do not have a stored card in your amazon profile.
Yes i do.
The only card on file is a gift card and cannot be used for refunds.
I dont use gift cards. Can i have the heater replaced?
It was bought using amazons third party fulfillment service. You can purchase anther.
What is a third party fulfillment service?
Third party resellers that are not apart of Amazon.com but use it for shipping.
When i ordered the heater i went through Amazon and used a credit card.
you used a visa gift card. The purchase was thru a third party reseller.
A Capital One credit card.
That card can be used for the refund. What is the number please so we can proceed?
Thats the card i used. Is it on file?
It is not.
I want to use the card i have on file.
We cannot use the gift card on file.
Where did this gift card come from? yes