Hello, my name is INCOM_NAME and I'm with Amazon customer service
Good afternoon, NAME. What can I do for you today?
We're starting a new program to issue credit when items are late
Interesting, can you tell me more?
You purchased an item on Amazon.com recently and it arrived after expected, right?
That's correct, it was a few days late.
Working with the vendor, we want to credit your card.
Well, I really appreciate it. Can you just credit it back to the card on file?
Ordinarily that's how it would work, but this is a new pilot program.
Alright, how does this program work? Would it just be a credit toward a future purchase?
No, I'll put the credit right on your card. The name is NAME, correct?
That's the name on the card, yes.
And your address?
It's the address on file, the INCOM_ADDR one.
ADDR, right? And the house number?
That would be the INCOM_ADDR, yes.
Great. For security reasons, I need to re-verify the card number.
Can you read it back to me?
Unfortunately, my system doesn't allow me to see your number for added security
Would it be possible to verify just the last four?
Sorry, but I need the number, expiration and CSV, like you were making a purchase
I'm not really comfortable giving that out over the phone.
If you're not comfortable in the chat, you can call my direct line REAL_PHONE
I think I'll do that. I just want to check out the number first. YES