Hello, my name is INCOM_NAME, how can I help you?
Hi, I just answered the phone, how can I help you?
Can you please verify your name for me?
Do you not know who you are calling?
I need to verity your name so I can help you with your request.
I don't have a request, you called me! Why are you calling me?
This is amazon customer service.
Ah so, are you contacting an Amazon customer?
Yes, can you verify your name, please?
After you tell me your name, please?
This is REAL_NAME from Amazon.
What is the name of the customer you are trying to get in contact with, NAME?
I am not at liberty to disclose that information.
Well, I am FAKE_NAME.
Hi NAME, what can I help you with today?
Could you please tell me the reason for your call?
I am replying to your customer service request.
I don't have a record of any customer service request...
My appologies, my notes indicate otherwise.
Could you please tell me your phone number at Amazon?
Sure. REAL_PHONE. Is it possible someone else in your house put in the request?
What product is it regarding?
I appologize, but I am not at liberty to disclose that information.
I can ask the family but without any details to ask them I'm not sure it'll help. Yes