Hi! I'm INCOM_NAME from Amazon Customer Service how may I assist you?
Hi NAME.
What can I help you with today?
I have an order not delivered, I'd like to have an update on that
Sure thing! I just need your name, shipping address, and the item in question.
Sure. Name: REAL_NAME; item: heater. address: REAL_ADDR
Okay, it looks like you purchased other items, did they all arrive?
Are you sure? That was the only item in the order.
I'm seeing multiple purchases that say they have been delivered
Anyway, the item in question is the heater. What is the status of the delivery?
I'm seeing your item(s) as delivered.
what are the other items you see?
Is it possible someone else picked up your package?
I don't think so. Honestly I expected you to be more helpful
If you're missing your package it is possible we could offer you a refund.
Please.
If you could enter your card number and expiration date, we'd be happy to refund the purchase.
NAME, is there other way to proceed with this?
This is a security measure to ensure it matches the card on file.
I'd prefer to do the check using another method, via telephone for example
Our call centre is currently backed up due to the Holidays.
Ouch.. is it snowing there or just vacations? yes