Hi! I'm from Amazon, we noticed some unusual activity on your account.
Okay! Can I confirm you have the right account for me?
You are NAME, correct? I am from our customer service department.
Correct
We are putting your recent order on hold until we confirm your identity.
Can I confirm with you what I had ordered?
I cannot confirm this information with our customers for confidentiality purposes.
Then how can I confirm the item I ordered is correct.
You may ignore this, but then the shipping of the item will be cancelled.
Then how can I reorder the item if you can't ship it out due to cancellation
I will just need some basic identification so your Amazon account can be cleared.
Could you send me an email through Amazon to confirm this information.
We don't currently have your email saved. Could I send a letter to your address?
My address should be on file when I ordered the item.
Could you confirm it with me so we can begin clearing your account?
It should be on file, I don't see the need to repeat it again
We just need confirmation during clearing processes of an address or credit card.
May I have your name, the information you've requested doesn't need confirmation from me
Yes of course, I am REAL_NAME from Amazon customer service.
Great, and the location of your office?
My office is at: FAKE_ADDR.
And phone number to contact you if need be
My phone number is REAL_PHONE.
Great, I will call you back later to resolve this Yes