Hi my name is Norman how can I help you today?
I ordered a heater on amazon.com and it has not arrived yet. It is freaking cold here and I need it.
Can I get your name.
Yea Dude. Its Jim Lee...
Thank you. Lets get this fixed so you don't die.
Yea its getting real close...
well do you have the card you used on hand? 
No. I have it saved on my amazon.com account. check it dude
Well i'm not seeing that you even ordered a heater. 
Come on, well what is your phone number. I can look and call you back.
You should have my phone number since you called me. 
yea. it autodialed from the website. whats your direct line?
I can do everything through chat. Sadly I can't give my number.
well, break the rule. I cant give you the info unless i call you back
I can wait here until you have the information. 
What center do you work out of?
I might be able to look it up your order under your billing address
yea it is saved in my amazon account to. Check the system. (freezing here)
I'll do that can you verify your address sir. 
4849 el cemonte ave apt 311 davis ca
Thank you. You are sure you purchased a heater?
yes for the love of all things. Where do You work?
I work at the Raleigh NC center. 
Whats your last name norman and direct line. I want a supervisor
My last name is Paul. 
Direct line please.
You are so bossy! 800-839-8892.
sorry. i am just cold
It's okay. I completely understand. It sucks when you are freezing.
how do we end this
I'm hoping you got the reward. And I think we push done.
I dont see the done button. we are almost out of time
i'll push it. 
thank you yes