Hello, is the NAME?
Yes, that's me.
I'm INCOM_NAME from Amazon. We're calling to refund your recent purchase.
The space heater? I've been expecting it and it hasn't arrived yet.
Yes, it is out of stock, so we are refunding the purchase.
Okay. I didn't realize Amazon called to give refunds. I ordered online.
Can you please confirm the delivery address?
That hasn't changed. It's what I entered online two weeks ago.
Thank you. And the card you used was the one ending in 8506?
I don't recall and don't have it with me. Just refund it to the same card.
There are multiple cards on your account, so we need to know which one.
I'm just nervous about giving me card# on the phone. Where are you calling from?
I'm INCOM_NAME from Amazon Customer Service.
Where? In Seattle?
No, in FAKE_ADDR. Are you in Seattle? I enjoyed my visit there.
No, I just thought Amazon was in Seattle. I'd rather call in to give info.
I understand.
Could I get your phone number?
Yes it is FAKE_PHONE
Thanks. And you said you are in New York?
FAKE_ADDR. This is one of Amazon's Customer Service centers.
Oh thanks NAME. I'll look for my card and call back.
OK. Goodbye.
Bye-yah No