Hello, my name is Norm. I am Rep 317 with Amazon Customer Service.
Hey there. Jim Lee here are you calling about my package?
Yes. I have a note here about a package. Was there a problem?
I did not get it.... where is it since you already have notes about it?
We have experienced some data corruption. Can you give me details?
It seems to be missing,
Yes. I'm the unlucky one who has to upset you further with questions.
can you credit it me money back?
Yes. With some details. What had you attempted to purchase?
A heater.
Do you have the URL to the item page or at least a model number?
I do not, you should have that info though
Yes. We should. As I said we've suffered some data corruption. Can you tell me more?
It was a heater that I ordered and never got
Very well. Can you give me the shipping address?
how can you find it with a down system?
Well, the techs are trying to recover data. Nothing was compromised, just corrupted.
hmm what did you say your contact number was?
I am customer Representative 317 in the Raleigh NC customer service center.
What time is if over there?
9:45pm. Is something wrong?
I just find it weird, I did not request a call
We are contacting people based on the information that was not corrupted in one server.
yet you can not find my information...
The information is corrupted and we have only partial information.
about my ""heater"" so where is it
I don't know. I am contacting people for order information and offering refunds.
I would take a refund then please
Very well. We apologize. Would you like the refund information sent in the mail?
no, you can credit my amazon account. or reverse my payment
That would require getting your account credit card information over the chat. Most people wait.
hey can I have your number, my phone is dying
Certainly the number for the center is 800-839-8892. Should I mail the refund info?
can you credit my account, you do not need any information for that
I am embarassed to have to ask but I need more information.
What else besides my address and cc number
Just your address. It takes longer, but it is more secure.
please tell why
Because there is a lot of corrupted information to go through. Again, we apologize.
that makes no sense.. how else, you already have my numbe
We have partial information that needs to be verified. We usually send a form.
4849 El Cemonte Ave, Apt 311, Davis, CA, 95618
Thank you, Mr. Lee. The forms will be sent. Thank you for shopping at Amazon.com
thank you! no Yes