Hi NAME, It's INCOM_NAME here from Amazon customer support. How are you?
fine
We are processing your refund and just want to clarify some information, OK?
sure NAME. How are you?
Doing well thanks, NAME. If you could please clarify your full shipping address please
please tell me, what is this refund is about
It says you requested a refund from Amazon and we are trying to process it
i don't recall requesting a refund.
I have it in our ticketing system. You are NAME, correct?
could you please give me specific information about what refund are you processing ?
Unfortunately customer service doesn't have access to order records without being provided them
you do have the amount to be refunded and to what?
Again, I am in customer service without that information, I just approve or deny refunds
on what basis you approve or deny refunds?
To approve if requests are from the genuine purchaser. You did purchase from Amazon recently, yes?
that is exactly what i am trying to know
It is my knowledge that you have recently made a purchase from us
what did i buy and for how much
I do not have access to order information, sir. I am a customer service rep
how do i know that you are from Amazon customer service?
I am connecting from you from our HQ in INCOM_ADDR
your number is not identifying you
If you provide us with a cellphone number I can have my supervisor contact you directly
please tell me, why are you not calling from an identifiable number? yes