Good evening. how can i help you?
hi, my heater hasn't arrived was wondering what's going on
before we start, can I get your name and phone number please?
sure it's REAL_NAME - REAL_PHONE
great! thank you NAME. When did you place the order?
It's been two weeks
I'm sorry to hear that. Have you tried to contact the company of your issue?
Am I not talking to Amazon?
Yes. You are talking to Amazon rep right now. customer can email the owner as well.
I figured since I was buying from amazon, amazon could help me
Definitely. i'm more than happy to offer help. What mail address did you provide?
just my amazon login info... REAL_NAME@gmail.com
i'm sorry. What was the mailing address you provided for this order
can you see me account? INCOM_ADDR
No. I don't have that access to your account information.
Could I have your name and office phone number?
Of course. My name is REAL_NAME. My branch is located in INCOM_ADDR.
what's your branch's phone number?
You will need to call Amazon customer service only.
okay, I'll call customer service
Please make sure your card is not charged.
I will, just want to know where my toaster is
I'm sorry for the inconvenience. You can contact the owner or call us back.
No problem, I'll call the 1 800 number, thank you
Is there anything else I can help with?
no that's all
Good. You have a good evening.
you too no