Hello NAME
hello
How are you doing today?
i am doing well
I'm glad to hear it, I'm doing well also.
my heater has not arrived yet
I'm sorry to hear that, I'll try to help you out.
thnak you. what's your name
my name is INCOM_NAME
thank you NAME. what is going on
Let's verify your mailing address, maybe that's the problem
you should have that info already, i gave it to someone already earlier
Would you mind giving it to me as well, our system has been acting up lately.
if that is the case, can i have your full name and number
Sure thing NAME, what are your concerns?
in case we get disconnected, i want ot get back in touch
Oh, I see. The number here is REAL_PHONE, and again my name is REAL_NAME.
thank you
No problem. So what was your address again?
what is the address you are calling from
NAME, I can't help you locate your heater if you don't give me your address.
every time i ever had an issue, i was never asked my address
Have you lost a package before? I need your address inorder to locate it.
yes, usually my account is already up and they see yes