Hello, Jim Lee this is Norman from Amazon Customer Service staff is there a problem with a recent order?
Hello yes I still haven't received my heater.
Alright when exactly did you place this order?
Im not sure I cant seem to find it.
Do you remember exactly which model or brand name of the specific heater?
No I don't have the exact details on me at the moment
Sorry to hear about this delay, can you please give me the billing address for this order.
Im actually a little confused you called me wouldint you have my order number and billing information?
Sorry for the confusion, I am responding to the report placed by you regarding this issue.
Well you already have my name is that not enough for you to find my information
This is just procedure, I need to verify your information.
my address is 4849 el cemonte ave, apt 311, davis, ca, 95618
I see here you have purchased a Lasko 751320 Ceramic Tower Space Heater with Remote Control, correct?
ohh yes that sounds right
According to the order the process has still not yet completed simply because your card was denied
huh thats strange
I can cancel the existing order and help you through the process if you would like.
yeah just cancel it ill buy something somewhere else
Okay no problem give me a moment
ok
Thank you so much for contacting Amazon, is there anything else I can help you with?
no thank you
Have a nice day.
bye no