Ricoh ScanSnap iX2400 not recognized by default and scanning issues

scanimage -V:

scanimage (sane-backends) 1.4.0.37-2ae67; backend version 1.4.0

Upon plugging the device, dmesg outputs:

[ 3815.979983] usb 3-1: new high-speed USB device number 4 using xhci_hcd
[ 3816.109834] usb 3-1: New USB device found, idVendor=05ca, idProduct=03e3, bcdDevice= 1.00
[ 3816.109845] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 3816.109850] usb 3-1: Product: ScanSnap iX2400
[ 3816.109854] usb 3-1: Manufacturer: RICOH

sane-find-scanner says:

found possible USB scanner (vendor=0x05ca [RICOH], product=0x03e3 [ScanSnap iX2400]) at libusb:003:005

`lsusb -v`:

Bus 003 Device 004: ID 05ca:03e3 Ricoh Co., Ltd ScanSnap iX2400
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.10
  bDeviceClass            0 [unknown]
  bDeviceSubClass         0 [unknown]
  bDeviceProtocol         0 
  bMaxPacketSize0        64
  idVendor           0x05ca Ricoh Co., Ltd
  idProduct          0x03e3 ScanSnap iX2400
  bcdDevice            1.00
  iManufacturer           1 RICOH
  iProduct                2 ScanSnap iX2400
  iSerial                 0 
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength       0x0020
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0 
    bmAttributes         0xc0
      Self Powered
    MaxPower                0mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass       255 Vendor Specific Class
      bInterfaceSubClass    255 Vendor Specific Subclass
      bInterfaceProtocol    255 Vendor Specific Protocol
      iInterface              0 
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval             255
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval             255
Binary Object Store Descriptor:
  bLength                 5
  bDescriptorType        15
  wTotalLength       0x0016
  bNumDeviceCaps          2
  USB 2.0 Extension Device Capability:
    bLength                 7
    bDescriptorType        16
    bDevCapabilityType      2
    bmAttributes   0x00000006
      BESL Link Power Management (LPM) Supported
  SuperSpeed USB Device Capability:
    bLength                10
    bDescriptorType        16
    bDevCapabilityType      3
    bmAttributes         0x00
    wSpeedsSupported   0x000e
      Device can operate at Full Speed (12Mbps)
      Device can operate at High Speed (480Mbps)
      Device can operate at SuperSpeed (5Gbps)
    bFunctionalitySupport   1
      Lowest fully-functional device speed is Full Speed (12Mbps)
    bU1DevExitLat           4 micro seconds
    bU2DevExitLat          65 micro seconds
Device Status:     0x0001
  Self Powered

scanimage --list-devices:

No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).

Let me know if there anything else I can do.

Edited Jan 17, 2026 by Luke Skywalker
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