[GLPI] Ticket Service Catalog Automation - Post solution to ticket

The Service Catalog as setup in GLPI is the forms plugin. Forms are used to collect the necessary information so the request can be automated. The service catalog flow is as follows:

1. form to ticket

   1. user creates form

   2. automation reads form

   3. automation creates ticket from form

2. ticket to automation (new entity)

   1. ticket read
   2. ticket assigned to automation bot
   3. automation type detection
   4. automation ran to create item
   5. ticket task updated with time spent

3. post solution to ticket with notes for user who requested (end user notification).

issue Requirements

• Service catalog flow, item 3

/cc @jasonpage.tas