Issues Surrounding E-Mail Domain Blacklisting And Users That Assigned Corresponding E-Mail Accounts Prior To The Implementation Of The Blacklist
In relation to a conversation that I have recently had with @ottman and several discussions that I have been involved in / aware of with other users, there has been an issue in which due to last April's (around April 17th, 2020) implementation of an e-mail domain blacklist, has caused a minority of users to not receive e-mail based notifications (including password reset based e-mails).
While I am aware of at least three users that have possibly been recently affected by this issue, it would be a logical assumption that several more users are affected as well and while the blacklist has been in effect for over a year now, unless a user asks staff members about specific e-mail domains / publicly available services, the information is not really forthcoming.
To reduce any further issues and to aid in implementing improved customer service practices, I am recommending that the staff either identify users that are affected by the e-mail domain blacklist and provide said users with some form of notification (ie. a do-not-reply styled e-mail) or alternatively, provide a platform wide notification (ie. a post which is published within senior staff channels, the official Minds channel and in the official help and support group) about the blacklisting of certain publicly available e-mail provisions (as an example, something on the lines of "due to spam issues, Minds has had to blacklist certain e-mail services. If you are using any of the following providers then please consider changing your e-mail provider or contacting Minds via the help and support group" statement).