Commit 63686540 authored by pedrolab's avatar pedrolab

rt: templates in catalan and refactor resetpwd err

parent 33f7f3b6
......@@ -13,7 +13,7 @@ Based on the debian experience. Debian uses 3 types of bug tracking systems: (1)
- [Notify AdminCc when ticket arrives to your queue](#notify-admincc-when-ticket-arrives-to-your-queue)
- [Autodispatcher to specific queue](#autodispatcher-to-specific-queue)
- [Change status (lifecycles)](#change-status-lifecycles)
- [Autoreply in catalan](#autoreply-in-catalan)
- [Templates in catalan](#templates-in-catalan)
<!-- END doctoc generated TOC please keep comment here to allow auto update -->
......@@ -89,9 +89,9 @@ Configure RT-Shredder (ready to delete things) after that you can access it thro
## Problems and details about ResetPassword
I reached this error
I reached this error in `/var/log/request-tracker4/rt.log`
> request tracker Couldn't load template 'PasswordReset' (/usr/local/share/request-tracker4/plugins/RT-Extension-ResetPassword/html/NoAuth/ResetPassword/Request.html:90)
> Couldn't load template 'PasswordReset' (/usr/local/share/request-tracker4/plugins/RT-Extension-ResetPassword/html/NoAuth/ResetPassword/Request.html:90)
if we inspect Templates in the web interface (example.com/rt/Admin/Global/Templates.html), it is not there the *PasswordReset: Send user an password reset token*. It could probably work just adding it, but I tried to do it in another way, using the `make initdb` (that it is just a command that looks like just adds the template). To do that I hit an error that assumed that the database admin was postgres in a mysql database (?)
......@@ -167,33 +167,9 @@ if (
https://docs.bestpractical.com/rt/4.4.4/customizing/lifecycles.html
## Autoreply in catalan
## Templates in catalan
Autoreply - Plain text Autoresponse template:
```
Subject: Autoresposta: {$Ticket->Subject}
Hola!
Aquesta és una resposta automàtica generada en resposta a la teva petició que has enviat titulada:
"{$Ticket->Subject()}",
un resum del contingut del missatge es troba a baix.
No necessites respondre a aquest missatge de moment. El teu ticket se li ha assingat el següent identificador: { $Ticket->SubjectTag }.
En cas que vulguis respondre, respon a aquest correu i/o següents i incorpora el següent títol a l'email en totes les futures comunicacions relacionades amb aquest ticket:
{ $Ticket->SubjectTag }
SAX,
{$Ticket->QueueObj->CorrespondAddress()}
-------------------------------------------------------------------------
{$Transaction->Content()}
```
(using just the templates that are enabled by default)
Autoreply in HTML - HTML Autoresponse template:
......
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