Commit 5ff9ab9d authored by pedrolab's avatar pedrolab

rt toc

parent 4bc23ffe
<!-- START doctoc generated TOC please keep comment here to allow auto update -->
<!-- DON'T EDIT THIS SECTION, INSTEAD RE-RUN doctoc TO UPDATE -->
**Table of Contents**
- [Install](#install)
- [Configure](#configure)
- [TODO](#todo)
- [Design & Customizations](#design--customizations)
- [Proposed generic structure](#proposed-generic-structure)
- [Notify AdminCc when ticket arrives to your queue](#notify-admincc-when-ticket-arrives-to-your-queue)
- [Autodispatcher to specific queue](#autodispatcher-to-specific-queue)
- [Change status (lifecycles)](#change-status-lifecycles)
<!-- END doctoc generated TOC please keep comment here to allow auto update -->
Based on the debian experience. Debian uses 3 types of bug tracking systems: (1) [debbugs](https://en.wikipedia.org/wiki/Debbugs), (2) its [gitlab](https://gitlab.com) [instance](https://salsa.debian.org/public) and (3) [request tracker (rt)](https://bestpractical.com/request-tracker/) [instance](https://rt.debian.org/). debbugs and gitlab are more convenient for software and rt for service desk support. This guide explains how to install it for our organization.
# Install
......
Markdown is supported
0% or
You are about to add 0 people to the discussion. Proceed with caution.
Finish editing this message first!
Please register or to comment