Commit 5a96b7a7 authored by pedrolab's avatar pedrolab

rt: note about email

parent a9208c73
Based on the debian experience. Debian uses 3 types of bug tracking systems: (1) [debbugs](https://en.wikipedia.org/wiki/Debbugs), (2) its [gitlab](https://gitlab.com) [instance](https://salsa.debian.org/public) and (3) [request tracker (rt)](https://bestpractical.com/request-tracker/) [instance](https://rt.debian.org/). debbugs and gitlab are more convenient for software issues and rt for service desk support. This guide explains how to install it for our organization.
This guide assumes you installed a mail server that you control (through a postfix aliases mechanism). Building mail server is complex but you worth it. At the moment we don't have a guide for that. [Decide what email system to use](https://rt-wiki.bestpractical.com/wiki/EmailInterface) and adapt this guide to your needs.
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