# Overview This is a container epic for the planning issues for ~"group::geo" for the 19.x milestones. ## Customer/Support Rotation Every two weeks, a Geo engineer is DRI for technical assessment of customer support tickets and monitoring `#g_geo` for support issues. See the [Engineering Customer/Support Rotation Process](https://handbook.gitlab.com/handbook/engineering/infrastructure-platforms/tenant-scale/geo/process/#engineering-customersupport-rotation-process) for details. [Rotation tracking issue](https://gitlab.com/gitlab-org/geo-team/discussions/-/work_items/5170). Historical schedule was tracked in a [Google Sheet](https://docs.google.com/spreadsheets/d/1-kvptYZfhCSV9WTVEs4epfUSVvxIMSf5wHxnT6BmjSw/edit?gid=939411982#gid=939411982) (now superseded by the roster below going forward). <details><summary>Click to see roster</summary> | Milestone | Dates | Primary | Secondary | | --------- | --------------- | ------- | --------- | | %19.4 | 15/Aug - 11/Sep | @c_fons | @s_murray | | %19.5 | 12/Sep - 9/Oct | @s_murray | @c_fons | | %19.6 | 10/Oct - 13/Nov | @c_fons | @ibaum | | %19.7 | 14/Nov - 11/Dec | @ibaum | TBH BE 1 | | %19.8 | 12/Dec - 8/Jan | @s_murray | TBH BE 2 | | %19.9 | 9/Jan - 12/Feb | TBH BE 1 | @c_fons | | %19.10 | 13/Feb - 12/Mar | TBH BE 2 | @s_murray | | %19.11 | 13/Mar - 9/Apr | @ibaum | TBH BE 1 | </details> ## Bug burndown ### Zero Missed-SLO (S1+ S2) ```glql title: "Missed-SLO bugs" display: table fields: labels("severity::*") as "Severity", milestone, health, title, assignee, created query: type in (Issue) and group = "gitlab-org" and label = "group::geo" and label = "type::bug" and label = "SLO::Missed" and label in ("severity::1", "severity::2") and state = opened ``` ### All bugs scheduled ```glql title: "Bugs without a milestone" display: table fields: labels("severity::*") as "Severity", milestone, health, title, assignee, created query: type in (Issue) and group = "gitlab-org" and label = "group::geo" and label = "type::bug" and milestone = none and state = opened ``` ## Roadmap ```glql --- display: table fields: labels("FY2*") as "Quarter", title, assignee, labels("type::*") as "Work type", health, updatedAt sort: start --- state = opened and group = "gitlab-org" and type = epic and label = ~"group::geo" and label in (~"type::feature", ~"type::maintenance") ```