#### Research Objective Understanding how and why people use Snippets. Exploring the use cases and value of the features. #### Context The research team did not have much data about Snippets from people who are using them regularly. In most research studies (ux-research#35, ux-reserach#89, ux-research#112) participants have not used them very often. We need to understand how representative this is. #### Research Questions * What do users want to accomplish by using Snippets? (Goal) * How do they currently do this? Are they able to use these features to reach those goals? (Current experience) * What could be improved about this experience? #### Videos / Participant Data **User 1 [(Video)](https://drive.google.com/open?id=14nm7iXevahy0HTL4_bSDHqrXcu7dZURh)** * Development Team Lead * GitLab Version: GitLab.com Free * Snippets usage: once a week * Share Snippets, create personal Snippets, Create project Snippets. * Organization size: 11-100 people * Other features: Burndown Charts, CI/CD, Merge Requests, Groups, Issues, Issue Tracker, Issue Boards, Labels, Milestones, Projects, Wiki **User 2 [(Video)](https://drive.google.com/open?id=1A-E7CYiss4L7KUKg-eq5dNUHYtIes3rs)** * Executive * GitLab Version: GitLab.com Free * Snippets usage: 1-3 times a month * Share Snippets, Download Snippets content, create personal Snippets, create project Snippets * Organization size: 11-100 people * Other features: CI/CD, Merge Requests, Projects, Wiki, Web IDE **User 3 [(Video)](https://drive.google.com/open?id=1w9nlu15m_tAtC13ESlKwamdh6Wuwmelw)** * Product Manager * GitLab Version: GitLab.com Bronze * Snippets usage: 1-3 times a month * Share Snippets, create project Snippets * Organization size: 11-100 people * Other features: CI/CD, Code Review, Merge Requests, Epics, Groups, Issues, Issue Boards, Issue Tracker, Labels, Milestones, MR Approvals **User 4 [(Video)](https://drive.google.com/open?id=13dVa6jPNeeE5ylExeasKMw5JhSmajHct)** * Development Team Lead * GitLab Version: GitLab.com Bronze * Snippets usage: Less than once a month * Share Snippets, create project Snippets, create personal Snippets * Organization size: 1-10 people * Other features: CI/CD, Merge Requests, Groups, Issues, MR Approvers **User 5 [(Video)](https://drive.google.com/open?id=1-kvu9jsNLJ0sxHzQB_3fHJ87j2mr4iKb)** * Infrastructure Engineer * GitLab Version: GitLab.com Free, Core * Snippets usage: 1-3 times a month * Share Snippets, create personal Snippets, explore Snippets * Organization size: 11-100 people * Other features: CI/CD, Merge Requests, Issues, Projects