Taken from https://gitlab.com/gitlab-org/gitlab/-/issues/330098#note_1339258899: The [current state of saved replies is great for personal recurring comments](https://gitlab.com/gitlab-org/gitlab/-/issues/396686). In official communication it is important to have a consistent (and sometimes approved) wording. **Therefore as aadministrators/manager/marketing person/writer I want to provide a set of saved replies (with placeholders) that my team can use in their communication.** This way I have a centralized point where I can manage and update text templates and I can ensure my team always uses the latest versions instead of their own personal ones. **As a Support Engineer I want to easily use the latest versions of my team's saved replies to speed up my workflow.** I don't want to manage a personal collection of saved replies and sync them with my team and ask them whether they can update their versions as well. Service Desk gitlab~2696838 users. will benefit a lot from that! ## Proposed solution To make this usable for Service Desk purposes we need to bring Saved Replies to the project and/or group level and the search widget should respect saved replies from these sources as well. ## Workaround delivered by a customer Thanks @kaystrobach for providing this :slight_smile: We just inject the following Code via `nginx` `sub_filter` into the gitlab UI * https://git.sachsen.schule/SBS/gitlab-ui-patches/-/raw/master/issueTemplates.js This gives us the following result: *