FY21-Q3 IT Objective 1: Track team member satisfaction with IT support through Q3
**Programs Supported**
* Move to a Single Intake Model for inbound issues
* Identify pain points with our current processes
* Improve Access Requests process
* Improve documentation/IT Handbook pages
**Success Measures**
* 95% customer satisfaction survey
* 50% customer satisfaction response
**Deliverables**
* IT Helpdesk Handbook page redesign
* Move to one single project tracker
* New CSAT survey and definition detail update in handbook https://about.gitlab.com/handbook/business-ops/metrics/#customer-satisfaction-survey-csat
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