Content: Demo Video Support Assistant - 18.11 - April 2026

John Coghlan
2026-04-03T13:24:29Z

Activity Summary
Demo video for the 18.11 release showcasing the Support Assistant, one of the new Prebuilt Agents. This agent helps with customer support workflows. DRI: Corinne Dent (DevOps).

Tasks
* Create demo video: Support Assistant
* Distribute content (Highspot, Slack, social media, etc.)
* Add results to this issue

Results
* Views + Clickthrough