**Objective**: Operationalize Wave 2 and 3 product usage data in Gainsight to increase sales efficiency, supporting the [FY22-Q1 TAM OKR](https://gitlab.com/gitlab-com/customer-success/okrs/-/issues/110) and ultimately the [CEO KR](https://about.gitlab.com/company/okrs/fy22-q1/#1-ceo-grow-net-arr). **STATUS:** * [x] **KR** Data: [Deliver monthly updates of product usage data into Gainsight](https://gitlab.com/gitlab-com/Finance-Division/finance/-/issues/3775) * [x] **KR** Data: [KR1-5 SaaS Usage Ping](https://gitlab.com/groups/gitlab-data/-/epics/233) * [x] **KR** Product - Product Intelligence: [Fix 6 of 14 underlying data quality issues impacting the accuracy of product and CS usage metrics](https://gitlab.com/gitlab-com/Product/-/issues/1992) * [x] **KR** Product - Fulfillment: [Fix 16 of 16 Fulfillment pain points](https://gitlab.com/gitlab-com/Product/-/issues/1999) * [x] **KR** CS Ops: [Enable CS team on using Product Usage Data](https://gitlab.com/gitlab-com/sales-team/field-operations/customer-success-operations/-/issues/125) * [x] **KR** CS Ops: [Incorporate product analytics in Gainsight workflows](https://gitlab.com/gitlab-com/sales-team/field-operations/customer-success-operations/-/issues/16) * [x] **KR** CS Ops: [Incorporate SCM, CI, DevSecOps use cases into Customer Health Score](https://gitlab.com/gitlab-com/sales-team/field-operations/customer-success-operations/-/issues/14) * [x] **KR** CS Ops: [Develop MVC Early Warning System methodology for future iterations](https://gitlab.com/groups/gitlab-com/sales-team/field-operations/-/epics/25) ### Success Criteria We have synced Wave 2 and 3 data to Gainsight, developed use case adoption metrics (green/yellow/red) for SCI, CI, DevSecOps, and TAMs are enabled and have demonstrated outcomes with using the data to dive adoption and expansion plays. ### Q1 Workback Plan As the [Product Analytics working group](https://gitlab.com/gitlab-com/www-gitlab-com/-/merge_requests/64363), we are working toward integrating Product Analytics visibility into our GTM tools for an excellent customer experience, leading to higher retention and expansion. * **[Workback Plan](https://docs.google.com/spreadsheets/d/1i2beTNN6K_A9zYD0ABQv1ZC5i7-VBUo7Zty6gHp56XE/edit#gid=0)**