## User story As a marketer, I would like to implement OneTrust as a replacement for Cookiebot, our cookie and compliance solution for our websites, to provide a better experience for our site visitors and better management and customization for our teams to increase our efficiency. ## TL;DR [OneTrust](https://onetrust.com) is a privacy, security, and governance solution. We have purchased the following features of their platform: 1. Consent - Enable users to manage preferences across channels and maintain records of consent 1. Cookie Compliance - Generate a geo-specific cookie banner, preference center, and cookie policy 1. Data Subject Requests - Automate requests from intake to fulfillment to meet regulatory deadlines Once implemented, OneTrust will replace our instance of [Cookiebot](https://www.cookiebot.com/en/) and Cookiebot will be deprecated from the tech stack. ## Team DRIs - Marketing Ops @EWhelchel @jburton - Digital Experience @mpreuss22 @lduggan - Infrastructure @dawsmith - Legal @lasayers - Support @izzyfee @lyle @jcolyer ## Quick Links & Resources - [OneTrust Login](https://gitlab.my.onetrust.com/welcome) - [Support Portal](https://my.onetrust.com/s/) - [Handbook page](https://about.gitlab.com/handbook/marketing/marketing-operations/onetrust) ## OneTrust POCs - **DSAR module** - **Consent module** - **Cookie compliance module** Meenakshi Nemani, Implementation Consultant, mnemani@onetrust.com ## Timeline - 3-6 weeks for DSAR module (could implement the other modules within this timeframe with internal support/resources; no module setup dependencies, all can be set up at the same time) ## Meetings - [Implementation meeting notes](https://docs.google.com/document/d/1Zv0BQgN1X_fwX8o0uXm22KTh7W_e8YUsBOVbWFkbSOY/edit#) ## Sites - `about.gitlab.com` - `docs.gitlab.com` - `gitlab.lookbookhq.com` (PathFactory) - `gitlab-review.app`(?) - asking whether this is support; need to understand requirements from digital experience - `customers.gitlab.com` - `gitlab.com/users/sign_in` ## Sandboxes - https://brandon_lyon.gitlab.io/sandbox/onetrust-test/ - https://about.gitlab.com/wip/ ## Related Issues - [Add OneTrust to Okta for SSO](https://gitlab.com/gitlab-com/business-ops/change-management/-/issues/63) ## Related MRs - [creating a sandbox test page for cookie consent](https://gitlab.com/gitlab-com/www-gitlab-com/-/merge_requests/81255)