Prevent notification email replies to go to support@gitter.im
One of the most common types of a new Zendesk ticket is a reply to an email notification. The emails are now sent out with sender address being support@gitter.im
and when users reply to the notification, Zendesk ticket is automatically created.
Changing the address to no-reply@gitter.im
will reduce the number of false Zendesk tickets created.
Dev notes
-
find out what SMTP server are we using - we use Mandrill to send out notifications
- https://gitlab.com/gitlab-org/gitter/env/blob/master/lib/mailers/mandrill.js
- Looking through the mandrill admin interface it seems that we only authenticate domains, there is no additional setting for allowed user handles (
support
orno-reply
) this makes me think that changing the address inwebapp
codebase should be enough.
Edited by Tomas Vik (OOO back on 2024-08-12)