UX Research for Creating and Managing a Team in GitLab

What’s this issue all about?

This is a biggy. For now, please read through the original epic.

• Original epic: &122
• Opportunity Canvas: https://docs.google.com/document/d/1isIwJjTC2jWVoFY7qxqkyZQX20WkHYFlDZGS5jEJbuI/edit?usp=sharing (WIP)

Handy links:

• https://whimsical.com/EqRFYBRq5FqBU3yzw5uSiX
• https://whimsical.com/M7CQeZ9YZXngo6HmDKb1NN

Who is the target user of the feature?

Core questions

Exploratory

Assessment of current state

What hypotheses and/or assumptions do you have?

What decisions will you make based on the research findings?

What's the latest milestone that the research will still be useful to you?

Drawing themes from competitors in the space as well:

Progress

• Contact Technical Account Managers to identify customers [Deadline: TBD]
• Write interview guide. [Deadline: TBD]
• Schedule users for interviews. [Deadline: TBD]
• Conduct interviews. [Deadline: TBD]
  • Customer interviews
  • Internal stakeholders
• Purchase Amazon gift cards (if appropriate). [Deadline: TBD]
• Analyze videos. [Deadline: TBD]
• Document findings within the UXR_Insights repository [Deadline: TBD]
• Schedule a wash-up meeting. [Deadline: TBD]
  • Add the Epic link to the wash-up meeting calendar invitation. [Deadline: TBD]
  • Record and facilitate the wash-up meeting. [Deadline: TBD]
  • Add the next steps/recommendations as agreed upon in the wash-up meeting to the Epic description. [Deadline: Deadline: TBD]
• Update the Research proposal issue. Link to the report. Unmark as confidential if applicable. Change status to done and close issue. [Deadline: TBD]