SUS Key Themes Video Series
What’s this issue all about?
This System Usability Scale survey measures user perception of the GitLab product. We have conducted this survey every quarter from Q1 FY20 to Q1 FY21 (&1455). At the end of each survey, we share results with the UX, Product, and Engineering departments but it is often difficult to find ways to action the findings from the open-text feedback we receive.
@katokpara is currently working on an initiative to synthesize SUS feedback from all 5 quarters. View analysis in Dovetail: https://dovetailapp.com/projects/325abc1c-e438-4837-b187-6af1d4a99d86/readme.
In order to make these insights more actionable and easy to share throughout the company, @katokpara will create a series of videos that discusses the top themes. The videos will include slides and live examples of the issues related to the themes.
Key Themes
- Navigation & Discoverability
- Learnability
- Customization
- Consistency
Other potential topics:
- Satisfaction (what are we doing well?)
- Dissatisfaction (what are we not doing well?)
- Permissions management
- Managing information across GitLab (challenges with groups, projects, subgroups)
- Experiences of non-engineering users
- Pricing feedback
Progress
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Synthesize feedback from all quarters of SUS - Dovetail insights -
Create slide deck - Slide deck -
Create videos for key themes - playlist: https://www.youtube.com/playlist?list=PL05JrBw4t0KrPNM6WFlrsVM8tWwkYDyio -
Intro to series (SUS overview) -
Navigation & Discoverability -
Left side navigation -
Settings -
Board and list views -
Search
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UI Polish & Consistency -
Dropdowns -
Buttons -
MRs/Issues/Epics layouts -
Filters bars
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Compile list of related issues and action items - &3831 (closed) -
Compare key themes with findings from UX Scorecards (&1714)