Incorporate personas into our design process for 100% of our product features.
OKR
- Incorporate personas into our design process for 100% of our product features.
Researcher responsibilities
Features for each PM: https://about.gitlab.com/handbook/product/categories/
Katherine:
Group A
Discussion (Victor, Pedro)
Platform (James, Jeethu)
Group B
Platform (Jeremy, Chris)
Platform (Andreas, Matej)
Emily:
Group A
CI/CD (Jason, Dimitrie)
Ops & Config (Daniel, Taurie)
Group B
Monitoring & Distribution (Josh, Hazel)
Security Products (Fabio, Andy)
Sarah:
Katherine and Emily should lead the development of the personas for their product areas. Sarah is on hand to assist and support with any aspect of the research. If you feel overwhelmed/stuck at any point or perhaps feel you're going to miss a deadline 1) Don't worry 2) Communicate the problem as early as possible so I can help you.
Progress
Katherine
-
Read existing personas, review existing research for your product areas and research how other companies present their personas. [Deadline: Friday 20th July] -
Schedule & conduct meeting with PMs, UX Designers and Sarah for Group A. Aim of the meeting: To understand how we can make personas more useful for PMs/UX Designers. [Deadline: Friday 20th July] -
Schedule & conduct meeting with PMs, UX Designers and Sarah for Group B. Aim of the meeting: To understand how we can make personas more useful for PMs/UX Designers. [Deadline: Friday 20th July] -
Collate all your research/feedback so far. Prepare to present it to Sarah and Emily. [Deadline: Tuesday 24th July] -
Meet with Sarah and Emily to present research/feedback so far. Aim of the meeting: To agree on an approach for the personas and to identify where the gaps in our knowledge currently are. [Tuesday 24th July]
-
Think about the kind of users you want to speak with, how can you target them with a screener? Draft questions for an interview guide. [Deadline: Thursday 26th July] -
Meet with Sarah and Emily to discuss interview guide. Aim of the meeting: To draft screener(s) and interview guide together. [Thursday 26th July]
-
Sarah will finalise the interview guide and screener(s). [By Monday 30th July]
-
Schedule users for interviews. Ping Sarah if you want some assistance. -
Conduct user interviews. Ping Sarah if you want some assistance. -
Start drafting/writing your personas. Ping Sarah if you want some assistance. -
Meet with Sarah, Andy and Emily to discuss progress so far.[Monday 3rd September]
-
Finalise personas. Ping Sarah if you want some assistance. [Deadline: Monday 10th September] -
Meet with Sarah, Andy and Emily to present personas. [Monday 10th September]
-
Schedule meeting with PMs, PMMs, UX Designers and Sarah (optional) for Group A & B. Aim of the meeting: Present your personas! [Deadline: Friday 14th September] -
Conduct meeting with PMs, PMMs, UX Designers and Sarah (optional). [Deadline: Friday 14th September]
Emily
-
Read existing personas, review existing research for your product areas and research how other companies present their personas. [Deadline: Friday 20th July] -
Schedule & conduct meeting with PMs, UX Designers and Sarah for Group A. Aim of the meeting: To understand how we can make personas more useful for PMs/UX Designers. [Deadline: Friday 20th July] -
Schedule & conduct meeting with PMs, UX Designers and Sarah for Group B. Aim of the meeting: To understand how we can make personas more useful for PMs/UX Designers. [Deadline: Friday 20th July] -
Collate all your research/feedback so far. Prepare to present it to Sarah and Katherine. [Deadline: Tuesday 24th July] -
Meet with Sarah, Andy and Katherine to present research/feedback so far. Aim of the meeting: To agree on an approach for the personas and to identify where the gaps in our knowledge currently are. [Tuesday 24th July]
-
Think about the kind of users you want to speak with, how can you target them with a screener? Draft questions for an interview guide. [Deadline: Thursday 26th July] -
Meet with Sarah, Andy and Katherine to discuss interview guide. Aim of the meeting: To draft screener(s) and interview guide together. [Thursday 26th July]
-
Sarah will finalise the interview guide and screener(s). [By Monday 30th July]
-
Schedule users for interviews. Ping Sarah if you want some assistance. -
Conduct user interviews. Ping Sarah if you want some assistance. -
Start drafting/writing your personas. Ping Sarah if you want some assistance. -
Meet with Sarah, Andy and Katherine to discuss progress so far.[Monday 3rd September]
-
Finalise personas. Ping Sarah if you want some assistance. [Deadline: Monday 10th September] -
Meet with Sarah, Andy and Katherine to present personas. [Monday 10th September]
-
Schedule & conduct meeting with PMs, PMMs, UX Designers and Sarah (optional) for Group A. Aim of the meeting: Present your personas! [Deadline: Friday 14th September] -
Schedule & conduct meeting with PMs, PMMs, UX Designers and Sarah (optional) for Group B. Aim of the meeting: Present your personas! [Deadline: Friday 14th September]
Andy
-
Conduct user interviews. Ping Sarah if you want some assistance. -
Start drafting/writing your personas. Ping Sarah if you want some assistance. -
Meet with Sarah, Katherine and Emily to discuss progress so far.[Monday 3rd September]
-
Finalise personas. Ping Sarah if you want some assistance. [Deadline: Monday 10th September] -
Meet with Sarah, Katherine and Emily to present personas. [Monday 10th September]
-
Present your persona to PMs and PMMs (Emily will schedule the meeting).
Sarah
-
Schedule all meetings for yourself, Katherine and Emily. [Deadline: Tuesday 3rd July] -
Finalise the interview guide and screener(s). [Deadline: Monday 30th July] -
Distribute the screener(s). [Deadline: Tuesday 31st July] -
Assist with scheduling for interviews [In progress]. -
Assist with conducting user interviews. -
Pay all users. -
Assist with writing personas. [Deadline: Monday 10th September]
Results
Personas can be found in the GitLab Design System