FY25Q2 - [Authz] - Gain access rights - JTBD interview and synthesis
Results
We increased the confidence and generated outcomes for the job gain access rights
- results of the activities are outlined below:
Activity | Results |
---|---|
Job | Gain access rights (Consumption Job) |
Interviews |
Conducted 5 interviews: Dovetail interviews |
Validated job steps |
|
Outcomes |
|
Follow up issues:
- Use generated outcomes to measure the importance of this job - Gain Access Rights - JTBD Outcome Survey (#3116)
- Conduct validation interviews and synthesis for the remaining jobs in Authz - Provision and maintain access rights - JTBD int... (#3117)
What’s this issue all about?
The goal of the interview is to answer the following questions for the job: Gain access rights
Who is the target user of the feature?
Individuals who complete the following jobs:
- I need sufficient access rights to complete my role
- I have previously requested increased access rights so that I can continue to be productive in my role
- I need to know who of my team members have the right permissions to collaborate effectively with
What questions are you trying to answer?
- What are the Job Steps?
- What are their desired Outcomes?
What hypotheses and/or assumptions do you have?
- Assumptive job:
Access requester - Gain access rights
- Assumptive outcomes:
- Increase productivity
- Decrease time spent on gaining access rights
- Increase team collaboration
What decisions will you make based on the research findings?
- Fill in the bottom half of the JTBD Canvas: Job Map, the Emotional and Social aspects, the Outcomes, and the Job Differentiators
Checklist
-
Create recruitment issue ( https://gitlab.com/gitlab-org/ux-research/-/issues/3039+) -
Draft questions for interviews (JTBD Interview Guide) -
Create recruitment issue and screener ( https://gitlab.com/gitlab-org/ux-research/-/issues/3039+) -
Conduct Interviews (target dates: June 18 - June 30) -
Synthesize and Complete the JTBD Canvas -
Review with PdM @esybrant JTBD expert @jmandell -
Create MR to update JTBD SSOT ( gitlab-com/www-gitlab-com!135374) -
Close issue 🎉
Edited by Ilonah Pelaez