Research request for Audit Events (CMS)

What’s this issue all about?

Creating awareness for UX research around the need for support in Category Maturity Scorecard efforts.

What hypotheses and/or assumptions do you have?

Category:Audit Events is expected to progress in maturity from Viable → Complete in FY23 Q2

What questions are you trying to answer?

Has the category matured enough to score rating of at least 3.63 to be considered Complete.

Core questions

maturityviable checklist

• ❓ Significant use at GitLab the company.
• ❌ CM Scorecard at least 3.14 for the job to be done (JTBD) when tested with internal users. No assessment of related jobs to be done.
• ❓ Suitable to replace the need for existing tools for new namespaces, projects, and environments.

maturitycomplete checklist

• ❌ GitLab the company dogfoods it exclusively.
• At least 100 customers use it.
• ❓ CM Scorecard score at least 3.63 for the identified JTBDs when tested with external users.
• ❓ Suitable to migrate from existing tools.

Additional questions

What persona, persona segment, or customer type experiences the problem most acutely?

Complete: Category Maturity Scorecard is conducted with external users on the JTBDs

Personas: Cameron (Compliance Manager) & Sam (Security Analyst)

GitLab team members or Slack channels for consideration

• @pranavpolisetty, Pranav is our internal SOX auditor
• Owners of GitLab Org, unlikely it is worth their time
• Engineering managers (#eng-managers) might be a viable option. Several of the participants I have met with in the past carry a "lead" engineer role
• Previous Respondent project

What business decisions will be made based on this information?

An update to the maturity rating and corresponding epic will be the outcome.