Research request for Compliance Management (CMS)
What’s this issue all about?
Creating awareness for UX research around the need for support in Category Maturity Scorecard efforts.
What hypotheses and/or assumptions do you have?
Category:Compliance Management is expected to progress in maturity from Minimal → Viable in FY23 Q2
What questions are you trying to answer?
Has the category matured enough to score rating of at least 3.14 to be considered Viable.
Core questions
maturityminimal checklist
-
Available in the product, and works in the recommended setup. -
Has utility to the user, but does not completely address the job-to-be-done, yet. -
❌ Not to be used as a primary selling point, as capabilities are minimal. -
❓ Suitable to replace the need for existing tools for new companies, departments, and teams.
maturityviable checklist
-
❓ Significant use at GitLab the company. -
❓ CM Scorecard at least 3.14 for the job to be done (JTBD) when tested with internal users. No assessment of related jobs to be done. -
❓ Suitable to replace the need for existing tools for new namespaces, projects, and environments.
Additional questions
How can we best evaluate this category? It's tough to test within GitLab because we are not a company with thousands of projects and groups, which is the primary target for this category. We can simulate it, but it is more unfamiliar to the GitLab team.
What persona, persona segment, or customer type experiences the problem most acutely?
Viable: Category Maturity Scorecard is conducted with internal users who are dogfooding.
Personas: Cameron (Compliance Manager), Sam (Security Analyst), Sidney (Systems Administrator), Rachel (Release Manager)
GitLab team members or Slack channels for consideration
-
@pranavpolisetty
, Pranav is our internal SOX auditor - Owners of GitLab Org, unlikely it is worth their time
- Engineering managers (
#eng-managers
) might be a viable option. Several of the participants I have met with in the past carry a "lead" engineer role
What business decisions will be made based on this information?
An update to the maturity rating and corresponding epic will be the outcome.